TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Editor, Marcus Herbert. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. But gave me only option was to relist on their site or go to resceduled date. The 1975 Tour 2023. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. FanFair publishes a guide for getting a refund from Viagogo Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . that reports on class action lawsuits, class action settlements, Viagogo is a ticket marketplace for concerts, sports and theatre events. Join The National Math and Science Initiative Class Action, Today! Knotfest Japan Tickets. By using our Site, You agree to accept this Agreement. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. 3.2 Other Information. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. 6.1 No Warranty. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Additional information can be found in our FAQs and on the ticket details pages. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. It states that if an event organiser offers tickets to . ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. Viagogo-cancelled event and refunds MoneySavingExpert Forum Which? Viagogo customers face fight to get cancelled and postponed event refunds If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. Even if you are, it's likely to be a more complicated process. Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. Faye has now been refunded by her bank after making a chargeback claim. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. 2.7 Payment Authorisation. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 5.1 Investigations. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Received clear instructions via email on how to claim refund for cancelled concert which involved posting . Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. I entered the incorrect email when registering, how do I change it? Getting a refund on an event ticket - Citizens Advice I bought tickets for Rammstein before the pandemic and they would not refund me. Viagogo Refund Policy MoneySavingExpert Forum I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. 'It's been a bit of a headache and I don't know where I stand with anything.'. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. Please add me to the list. 3. 6.2 Waiver of Consequential Damages; Liability Limit. 6.9 Change or Suspension of Site. Ticket-holders to postponed events will be able . If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Invalid tickets are defined as anything where buyers are refused entry. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. Please note this does not include any Tax that may be payable on fees We are required to pay. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. 2.1 Requirements. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). By Rhona Shennan 23rd Jul 2020, 3:38pm 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. Viagogo withholding refunds for cancelled events, Which? finds Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. Festival de Vina Tickets. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. Taylor Swift Tickets. Taking this information, will will help rectify you complaint! What We Do. Received Refund in full for cancelled concert. viagogo Reviews | Read Customer Service Reviews of www.viagogo.it Since June, we've found listings for events at all of these venues on Viagogo. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. 5.Select 'Item dispute', click Continue and follow the on . Including any such items constitutes a material breach of these terms and conditions. Viagogo complaint: Wont refund for a cancelled Justin Bieber tickets A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. They did not send me my ticket information until the day before the concert. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. We would like to show you a description here but the site won't allow us. They will not give me any explantion for this. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. To sell tickets, a Seller lists the tickets in the Site database. Mar 1, 2018. Red Hot Chili Peppers Concert Tickets. This tracks your activity using third party cookies. Ticket listings are a representation of actual seat location. All Rights Reserved. Viagogo - PayPal Community The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. 2.12 Seller Payment. 2.15 viagogo Guarantee. Terms and Conditions - viagogo ticket exchange NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. . 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. Concert cancellations blamed on COVID variant leave ticket buyers 2. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber They did not admit to law breaching and refused to provide a refund. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . 2.14 Substituted Seat Locations. 2.9 Seller's Confirmation Obligation. 7.3 Additional Policies. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? viagogo - Buy & Sell Concert, Sport & Theater Tickets Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. When We receive an offer by bank transfer, We will check to see if the bank account is valid. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. I have sent multiple proof to them that the event is indeed canceled. has spoken to a number of ticket holders who have been denied refunds for cancelled events. How do I change the email address on my account? Sellers who commit to send tickets directly to viagogo are not required to confirm the order.
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