Press and hold the option key to reveal a Library folder. The gradient strip is definitely a big improvement over using just the light bars. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Sometimes goes off unexpectedly then has to be synced again. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. Is your Hue Bridge connected and added to the Hue app? Hello, I am James Beetie and I am a bit of a self-confessed nerd! User profile for user: I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). Philips Hue Support - Release Notes Hue Sync Box | Philips Hue US I got the same issue. I press Sync and it starts working but still says no signal detected. Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. Lets hop in! I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. Can You Control Your AC with a Smart Plug? Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. 7. User profile for user: Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. If you have used theHue Sync App, you may have some common issues with it. When the connection is confirmed, tap Search. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! Select your Wi-Fi network and tap Connect. All you need to do is connect the HDMI port to the primary slot in your TV or media system. The Most Common Philips Hue Problems, and How to Fix Them Im Tristan Perry, the guy behind Smart Home Point. So it's the sync box that's got the problem, not the wifi. I get no signal issues regularly since the latest update, and I have constant signal cutouts. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. Honestly considering a return. How to set up Philips Hue Play HDMI Sync Box - YouTube 5. 2018-2023 Signify Holding. The Hue Sync Box appears to have a trickier set of problems. You may have an access point or two within your home if you like to use smart home devices. But you can rollback the version if you dont want to wait. Users are divided on this particular feature. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. However, it just supports 60Hz inputs currently. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. My AVR supports Dolby vision pass through. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. They release a new version constantly, you can see. Hue Play HDMI Sync box | Page 20 | AVForums If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. You also can keep the old installer files like Hue Sync Apps on your computer. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). For some problems, it is difficult for you to find solutions online. Make sure Bluetooth is enabled on your mobile device. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. My Nvidia shield pro works brilliantly . The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. Open the new finder window, then click Go. You also can seek help from theirTwitter. What is the problem? The images are in Dutch and have not much meaning other then . These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. Both of these issues can be fixed with these quick tips and tricks. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. Very happy!! Your email address will not be published. I am loving mine with the gradient strip as well. 4. Optional: Pair a TV remote to the Hue sync box. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Cmcruz32, User profile for user: This is the first app youll need. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. The Hue app is the central control for all of your Hue devices on your smartphone. Its really that easy. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. All this fix does is force the Philips Hue app to repopulate its own data files. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. Can Philips Hue Control Other Bulbs or Normal Lights. If you havent done that yet, first install your Hue Bridge. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. Read More. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. The consent submitted will only be used for data processing originating from this website. POWER ON AUTOMATICALLY. Aug 25, 2020 7:50 PM in response to jdo_apple. Does the Sync Box come ON when the TV is powered on?" 2- Connecting directly to TV without using Hue Sync Box. Find the Hue Sync app folder and delete the data inside of that nested folder. Hello just here to say you are my favorite person as this has fixed my issue too!! The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. 3. Apple may provide or recommend responses as a possible solution based on the information Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. If the apps data files get messed up, the app can start having performance issues. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. This is because more users prefer the app over the box. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . Wait 30 seconds. PLease see my previous comment for more details. Enter the password for your Wi-Fi network when prompted. With our lights, sensors and switches, you can make your house the brightest home on the block . How to Get Dolby Atmos to Pass Through Hue Sync to Got it as a gift in December, and have been using it ever since. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. Now you can try to downgrade back to the previous version. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. Questions and Answers: Philips Hue Play HDMI Sync Box Black 555227 Some users reported that the app would lose connectivity as often as once every hour. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi These are relatively new Hue products and still have to go through their growing pains. To start the conversation again, simply The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. There seems to be an issue of integration with apple TV or a problem on device. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. On a Mac, the data folder is called the cache.. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. Can It Support Both?! Name the HDMI inputs. I will list some issues to see if you have had them. However, the Hue Sync Box really needs that reliable connection. AVForums.com is owned and operated by M2N Limited, This is a very troublesome problem. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. It should display a wide range of folders for apps installed on your device. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. Aug 22, 2020 6:17 AM in response to ShYnNoK. Especially smart apps that need to maintain a near constant connection with several devices at once. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . I found that many users have connection issues with their Hue Bridge. Description. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. Yes I've tried everything you mentioned on your comment. For a better experience, please enable JavaScript in your browser before proceeding. I have listed six methods for your issues. Additionally, software problems are typically more common and may require several steps to fix. Thanks! What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. If the AP is the reason that causes the connection issues, so how to fix it? They both sample video and audio output to your monitor and have your Hue lights react accordingly. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? This method has helped many people solve connection issues. All rights reserved. When one is found, tap. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. You can use them together or separately. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. My LG tv has only HDMI ARC and not eARC. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. Great article. Smart Plugs and Your Home: Is Radiation a Silent Threat? Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. The Lifespan of Smart Plugs: Do They Have an Expiration Date? Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: Apps are complicated pieces of software. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. However for some users, they don't understand the charm in a practical moving watching experience. You can check the apps data files. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. I have these issues as well. This is another one youve probably already guessed the solution for. It may not display this or other websites correctly. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. Your email address will not be published. When the connection is confirmed, tap Search . Uninstall both Hue and Hue Sync app and reinstalled them. Im looking to get into Hue lighting for the first time to go with my PS5. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. Buy in India Philips Hue Play HDMI Sync Box - Tanotis But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. I cant think of any big issues. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. You do not have to change the optical cable. Philips Hue's new TV gadget matches colored lights to whatever you Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? You can try these methods to see if they work. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Philips Hue on Twitter At this point, we would recommend you to Contact Apple Support. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do.