As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. When you rent a car, you will usually need excess coverage. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Very easy process and had the best price on the internet. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Wisecars will not sell or rent any personally identifiable information. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. If you're 65 or older, you may have to pay a senior driver fee. Wisecars Protection Package ensures that you are protected should anything go wrong. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. Seamless booking experience and great price compared to all other websites. In such circumstances, we will cancel your booking with no liability whatsoever. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. In all these cases, you will receive no refund of the money you have paid. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. This information must be sent via email and give Wisecars the relevant details of the incident. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. In most locations, the minimum renting age is 21 years. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Cancellation Protection can be purchased only at the time of booking and is not refundable. Cancellation Protection can be purchased only at the time of booking and is not refundable. It is entirely up to the Car Rental Company whether they decide to do so or not. There might be differences based on offers. Your contract for car rental will be between you and the Car Rental Company. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. What's Wisecars' cancellation policy? If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Wisecars will inform the complaint submitter on how to proceed if needed. However, please keep in mind that any changes that you make to your booking will probably change the rental price. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Dear Sara,Thank you for contacting us! Wisecars believes in protecting your privacy. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Wisecars will not sell or rent any personally identifiable information. My trip to NZ had to be cancelled due to the cyclone that hit the area. Amendments can only be made up to 48 hours before the pick-up time. Their cancellation policy is flexible and their customer support seemed quick and very helpful. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Email: cancellations@wisefandi.com Fax: They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. they are untrustworthy. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Fill in your personal information and state your request. Thank you guys for that excellence!!! Minimum age requirements on larger cars may also be higher at some locations. If you are late for your pick-up, you could lose your car. Wisecars believes in protecting your privacy. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. You can also find this information in the pick-up and drop-off details. Trustindex ltal hitelestve. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. Here are 8 tips for writing great reviews. In that case, please contact your bank for additional details. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. We can accept no further responsibility when there is no out-of-hours service available. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Your browser settings can be set to inform you before receiving a Cookie. Experience right now is good only just booked will have to wait to see when I pick up the car. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. 2023 Wisecars. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Wisecars does not store credit card details. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. One of our helpful agents will be in contact with you to address the request. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Please note, we only delete personal data on the request of the individual. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. It is highly recommended to call the police even for the smallest of damages. All persons driving the vehicle must be in possession of their driving license at all times. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. If you choose to pay for the service using a credit card, your credit card details are not stored by us. We also ensure all reviews are published without moderation. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. It is one of the scummiest business models I have ever seen. The use of our website signifies your acceptance of these Terms of Service. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Wisecars is an independent travel broker who does not represent any particular car rental company. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Replies to negative reviews in < 24 hours. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Please note, under no circumstances is the fuel included in the rental price. Wisecars falsely advertised vehicles for rental on their website. In peak periods this may not be achievable. Wisecars is not liable for services or bookings not fulfilled due to force majeure. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! In that case, please contact your bank for additional details. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Powered by, We use cookies to give you the best experience. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. 2023 Wisecars. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Wisecars employs limited use of cookies for your safety and does not store any personal data. Re: Wisecars car rentals. No way has this company got 4.5stars. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. All rights reserved. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. You can also find this information on the confirmation voucher. Keep copies of all relevant documentation you are asked to complete. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Special price and hope that it will be the same at location. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Click on Menu "Subscriptions". 1 Previous_Golf_5959 2 mo. You may also add additional drivers at the rental counter when you pick up your car. If you haven't started your trip yet, you can change your drop-off time by amending your booking. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Email Protect your account with two-step authentication So far I have found the experience of renting a car on this site to be very easy. All bookings include free cancellation up to 48 hours before the pick-up time. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. When you rent a car, you will usually need deductiblecoverage. You can present the voucher either in a printed version or a digital form (such as from your smartphone). If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Wisecars flagged this review for containing harmful or illegal content.Read more. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. We use dedicated people and clever technology to safeguard our platform. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Subscribe! Reduce your carbon footprint by selecting a greener car hire option. It might take your bank extra time to settle the amount.
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