Excellence Club benefits: The housekeeping team was super-efficient. I'm looking for some suggestions of places to play, and the. It has been a pleasure hosting you and we look forward to seeing you back soon. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. All of the team members go above and beyond for service. From sushi-making, ping pong tournaments, Yoga overlooking the ocean, and karaoke these are some of the activities that are available. The seating area is vast so therell never be any issue getting a table here and there is a nice outdoor eating area which is the perfect spot for an early morning breakfast. Specifically, these folks went above and beyond the already high standard of service: Memo, Brenda and Angelo on the entertainment team, Emilio, Edin, Miguel, and Hugo from the pool and beach staff, Daniel with room service, Jose and Alejandro from Oregano, Edwin from the Lobster House, and Enrique from The Grill each went above and beyond. Prepare by getting your name on the books and grabbing a drink, or two. What are some of the property amenities at Excellence Riviera Cancun? I never waited more than a moment for one of them to serve me. There were plenty of activities you could enjoy or be a part of. COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. We came with my work for a Presidents Club trip, and we had an absolutely wonderful time! Overview. Our driver wore a mask and we did too in the enclosed space. Modern, luxurious rooms are huge and have big whirlpool tubs; all have balconies and some have ocean views. Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. https://www.excellenceresorts.com/cancun/excellence-riviera-cancun/ However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Before you arrive, try and request a room in building 1, its the shortest walking distance to all of the main areas. Juan at the martini bar is the best bartender. Usually there are more floats out of the water than in the water. Spice was the best meal we had there. When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. The entire staff at the resort wore masks the entire time. The cuisine has so much variety, the drinks are made to the standard you expect. 18+. Excellent 23,964 reviews #2 of 47 hotels in Puerto Morelos Location Cleanliness Service Value This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. Tripadvisor performs checks on reviews. When choosing an all-inclusive resort I think the food is the most important element we look at. Please, receive our warmest regards from The Excellence Collection. The airport/airlines recommend an App like VERIFLY to upload your results. However, I don't know what connections they have, but 10 minutes later we were talking to an airline agent. Espresso bar is horrible, running multiple, multiple shots through the same grind - making any espresso drink taste stale and watered down. And here is the next complaint in our review. Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. the food was lacking flavor and again overcooked. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Mugging, assault, and drug trafficking are among the most prevalent crimes, with rates of more than 59.85%. The resort does its best to be environmentally friendly and tries not to offer plastic products, so make sure to bring a reusable straw if you like to use one. Repeat already booked! Thank you Javier! Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. Spa is really good as well. Something new, they now take your picture at check-in, probably for security reasons. They were in and out in 15 minutes and were very flexible if they needed to come back at a later time. Somehow we skipped the 2-3 hour wait, and that saved our last night on vacation. Again, this service differentiated the Excellence and made the experience incredible. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We were there for three glorious weeks January-February 2023. Kind of a let down. Cancun hotel zone, PDC, Playa Mujeres, Isla Mujeres??? Check-in time is from 3 pm onwards, while check-out is at 12 pm. The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. If you have a longer trip, it is definitely worth it for all the small extras. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. The oldest country in the Americas. It is just a slight reduction that you wouldn't notice if you haven't been there before. The location is more secluded, but it is well located if you want to do excursions like the Chichen Itza. Their attitude is intended to exceed our guests highest expectations and provide them a service as personalized as possible.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We would suggest booking before you go. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. We were lucky to get one for the end of the week. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area I read hundreds of reviews on Google before selecting this hotel. . The GoodThe staff at ERC are nothing short of amazing. Located between the lush jungle and the turquoise sea, it features redesigned rooms and suites that honor Mexican artisanal traditions . It was a bit stinky at times though. Please, receive our warmest regards from The Excellence Collection. Staff & Service: This is why Excellence is always worth it over other resorts. Excellence Riviera Cancun: Relaxing Get Away - Read 24,088 reviews, view 26,116 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor Each night it felt like we were whisked off to a faraway location with some really solid eateries. The. This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. These cookies will be stored in your browser only with your consent. Because of the Excellence teams efforts, we still enjoyed using the beach and swimming. The Excellence Collection will be providing COVID-19 antigen or PCR tests to guests with a return flight to a country that requires proof of a negative result. Again this course is on the premium side and can cost up to $300 for around. We look forward to welcoming you back soon to your home away from home. Masks are required on flights and airport. However, they will revise why during your stay we did not seem to achieve our goal to offer good quality in every meal and drinks and they will work on it in order to make any improvement needed to guarantee our guests the highest quality. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. Already have reservations to return again. There are more places to choose from in the, excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun, Frequently Asked Questions about Excellence Riviera Cancun. Review of Excellence Riviera Cancun Reviewed March 18, 2011 First, the good. If everybody just left them in the water when not in use, there would be more than enough available. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos: $605 Room Prices & Reviews | Travelocity Groups & meetings Mobile See all hotels Puerto Morelos 1 Room Book online or call 1-855-214-3079 Travelocity.com Hotels Mexico Quintana Roo Puerto Morelos Hotels So, is it safe to take a taxi in Cancun? On top of everything, the entertainment team was superb. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! We really cant fault the resort for its cleanliness. Answer 1 of 3: I'm a 38yr old female going on vaca by myself. He got people to join activities they wouldnt have. Thousands of family travelers come here for their sun-soaked holiday each year. To avoid international calling on our phones we contacted the front desk to ask if can use the room phone. The decor and the style of the restaurant were very nice, we sat in an open courtyard that had a nice rustic feel about it. Does the Excellence Riviera Cancun offer a shuttle service from the Airport. On the other hand, we are disappointed to read that the mattress and pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. That said, there are unique dangers with being in Cancun, like the small risk of violent crime, and alcohol-fueled violence because of the party crowd. a Hard Rock Hotel Riviera Maya s az UNICO 2087 otthont ad Cancun s Riviera Maya krnyke a WTTC globlis biztonsgi blyegnek elnyersvel bizonytotta, hogy biztonsgos hely a ltogatk szmra. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. The shows are noisy so look to stay closer to the SPA or outlying areas if you like your beauty sleep.The ugly.The ocean is not accessible due to a surge in algae. You name it and they have it. For those wondering what the differences are between Excellence Riviera Cancun and Excellence Playa Mujeres, the amenities and rooms are largely similarly, but Excellence Playa Mujeres is a farther drive from the airport (45 minutes) and its beach isn't quite as impressive. Before you go, Id recommend downloading the Excellence app. The staff here were very good and the service was seamless, but the food definitely was a letdown. It was handled beautifully with no issues at all. When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. They were waiting with a very comfortable luxury SUV for us outside the airport. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. We didnt really see anyone swimming in the ocean when we visited as it really was too choppy for a dip. Expect to wait between 1-1.5 hrs during rush times but presentation and quality made the wait well worth it. I can't decide on ERC or EPM. Its a must-try if you like Asian food and was our favorite restaurant on the resort. The staff knew exactly what we needed and got the job done. We had the very best time at this resort. A big change, they no longer provide straws. - Dinner: Food and service is great everywhere like always. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. 18 km From Cancun International Airport. The resort was about 60% capacity, plenty of time for extras - we didn't really see a difference. Carreta Federal 307, 77580, Puerto Juarez, Quintana Roo, Mexico. The entertainment is fun, especially the Silent Party nights. (They would spray our sunglasses, bring us small bites, refresh drinks, bring towels, the customer service was amazing and endless. Located a 25-minute drive from the resort. From what we have read from the reviews, Excellence has really stepped up its game in creating a clean and safe environment in these uncertain times. If you want to grab yourself a deal there are daily offers that are available. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. The Excellence club has a range of benefits that are included in your package. The Hibachi can be difficult to get reservations (the only restaurant that takes them) but worth it.Excellence Service. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. The staff at ERC are nothing short of amazing. Come together, come alone, regardless you will have an amazing time. The beautiful Cancun weather takes care of the heating of the pools for the rest of the year. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Modern comfort and calming designs are incorporated into every one of our Riviera Maya suites by Mexico's coast. Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. 90'ish degrees. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. Located a short 20-minute drive from the airport, it really is the perfect location for a secluded feeling holiday that is actually quite close to amenities. The service, the food, and the atmosphere around the resort were top quality. It is mandatory to procure user consent prior to running these cookies on your website. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. We estimate they took away about 25% of the pool chairs and restaurant seats. Plan to use the bathroom before leaving, because there is nowhere to stop along the way! Stayed here for 5 days and I have to say, everything has lived up to it's name, Excellence. The Excellence Riviera Cancun Hotel in Riviera Maya is a splendid tropical oasis for adults-only set directly on the white-sand beach of Puerto Morelos. Excellence Playa Mujeres A Comprehensive Review 2023, Our Best All-Inclusive Resorts In Puerto Vallarta for Food, Our Best All-Inclusive Resorts in Los Cabos for Food. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. Save. Own or manage this property? The resort was impeccably clean. There are a range of precautions that the Excellence chain of resorts has put in place and if you would like to review these they can be found here. At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. The local town of Puerto Morelos is right next to the resort and definitely worth a visit. We interacted with dozens of excellence team members and all were happy, eager to assist, and seemed genuinely concerned with your experience. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. When we stayed in late 2017, we were in an Excellence Club Junior suite and stayed for a week. Federal 307 Chet-Pto. The seaweed was bad for February, but they raked it and scoop it up almost daily to keep the beach clean. All of the shows were amazing. Its a really strong drink offering. Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. 24,051 reviews. There were no empty drinks left sitting by the pool for too long. The Excellence Riviera Cancun is a strong offering. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). Once again we contacted the concierge and a few minutes later our transfer for the next morning was changed along with our checkout. They decorated our room on our anniversary and on our final day they brought us beautifully decorated coconut drinks, fruit tray and decorated a mat near our beach chairs with sand art - AMAZING! Please see our partners for more details. All of this was done outside what I consider normal business hours. The pool scene at the Excellence Riviera Cancun is first rate. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. We had the test after lunch and had results before dinner delivered in an email. Is it safe to get a taxi from Cancun airport? Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos Children Check Availability Excellence Riviera Cancun - Adults Only All Inclusive Overview Reviews Amenities & Policies Carr. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. The service was that of a 5-star resort and the staff were genuinely just friendly, which was great to see and made you feel so much more at ease. The pool around the restaurants with the swim up bar was the only one that actually cooled us off during the heat of the day. Wish I knew these three things before we went.Have fun! Other than having disposable mask included in the room, nothing has changed. Please, receive our warmest regards from The Excellence Collection. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The. Top room amenities include a minibar, air conditioning, and a flat screen TV. Please be aware there is an extra cost for this service. So worth the upgrades. Airport - Arrival was quick and easy. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. The Hibachi (Spice) - WOW! This is a lovely little beach town that doesnt have the nightclubs and throngs of tourists that you will find in the main Cancun area. This was slightly disappointing for us and seems to be a common trend throughout the Excellence chain of resorts that they miss on the local offerings. They are friendly and helpful at all times. I would recommend getting more comfortable/soft sheets. Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. We will pass your kind words along to the entire team. I would recommend you go there, much better value. 2 Review collected in partnership with this hotel. You are surrounded by breath taking views, lush gardens, amazing architecture. The front desk asked for the number and informed us they would call for us. Excellence Riviera Cancun 24,078 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Check-in: They have added plexiglass at the counter (and everywhere else) for obvious reasons. They do advise that you ring before your trip to check availability. Can't complain about eating next to the ocean with chips and guac. Also, the tequila options are a joke. Cancun Tourism Cancun Hotels Cancun Guest House Cancun Holiday Homes Cancun Holiday Packages Cancun Flights Cancun Restaurants Cancun . Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. Like most all-inclusive, there is a wide selection of evening shows and entertainment on offer. Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. However, guests are not required to wear a mask anywhere, but there is space available everywhere. Our second time staying at an Excellence resort. Combine a visit to the ruins at Tulum with the chance to swim in both a cenote and in the bay of Akumal with this day-long tour. The other pools were pretty much the same temperature as the air around us. That alone was amazing to save us from waiting on hold. Book your next, safe vacation: Excellence Riviera Cancun - Adults Only - All Inclusive. When we stayed there in the rooms there were 4 bottles of spirits. Please, receive our warmest regards from The Excellence Collection. This is the first time pool temperature has ever been a problem, and is likely related to the low levels. I'm going 12/26/08-01/01/2009. Excellence Riviera Cancun: Top Notch. The sand was piercingly white and the ocean had turquoise colors to it. There is a capacity limit for safety reasons, so you might have to wait outside for a few minutes depending on the time of day. The test was fast and easy (its the stick in nose test). The room is spacious with a King-sized bed, living area, Jacuzzi, and a balcony. The day usually starts at 8:30 A.M. with yoga and ends between 10 P.M. and midnight with a band or a dance party. The focus is on keeping you safe. There are six spread out in the gardens, including a river-like number and one with a swim-up bar. Throughout the day there was a slate of events on from table tennis tournaments to cooking classes there are an array of things to keep you occupied throughout the day. Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. If youre looking for the most secluded and quiet spot then we recommend asking for a room in building number 8. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Excellence Riviera Cancun is recognized for paying attention to detail since the attitude of our staff is intended to exceed our guests highest expectations and provide them a service as personalized as possible. A comment about the blue pool floats, please don't hoard them. When we stayed we were in Junior with a rooftop plunge pool. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. If youve ever been to an all-inclusive resort you know the drill. The food offering is lighter compared to a full sit-down meal, but it is a great place to grab a quick lunch or breakfast. The resort is run by the Fairmont hotel company so youre looking at a minimum of $200 around. You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. There is a lot to be seen in this area of the world. He leads the daytime activities. Visit hotel website. Entertainment and hospitality went above and beyond. Are there opportunities to exercise at Excellence Riviera Cancun? The night before our departure our flights got rearranged due to weather. Actually I can't decide on where I want to stay or should stay? Excellence Riviera Cancun: 5th time and 5 stars again - See 24,097 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Please, receive our warmest regards from The Excellence Collection. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. This wine tastes bad. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The resort was apparently full, but it really didn't feel like it. Our driver wore a mask and we did too in the enclosed space. I. However, guests are not required to wear a mask anywhere, but there is space available everywhere. Our commitment is to make every guest experience, as exceptional and unique as it can be. In summary, Excellence is back to providing an amazing relaxing tropical vacation with a few safety modifications. Cancun Tourism Cancun Hotels Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants All Excellence resorts really pride themselves on their service and luxury and the Excellence Riviera Cancun is no different. Ensuring proper protocols are in place. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. The atmosphere in Las Olas was also buzzing, which always adds to the experience. We visited the Excellence Riviera Cancun Resort for 9 nights and spent time providing a full tour and review, including room tours of the Junior Suite, 2 Story Rooftop Terrace Suite and exclusive. Excellence Riviera Cancun, Riviera Maya: See 24,099 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Secrets resorts All your questions answered! Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. All the activities were well done, but out of the pack Gonzalo and Julio were on top. Gonzalo and Julio were awesome! What are some restaurants close to Excellence Riviera Cancun? The service is great, and the grounds are beautiful. We did the upgrade because we were incredibly impressed by the extras when visiting Playa Mujeres. by Adrian updated October 11, 2022, 7:10 pm. We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, however, it has taken us by surprise how much we have had this year. Only two of the pools are heated and these are only heated in the Winter. We look forward to welcoming you back in a heartbeat. Our first stay in 2019, Playa Mujeres was 5-stars all they way. Yes, dry cleaning and laundry service are offered to guests. Please, receive our warmest regards from The Excellence Collection. The level of service and attention to detail was unparalleled. They taught us some Spanish phrases and talked about Bollywood! Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. All of the staff wore masks the entire time in 90 degree heat to make sure the guests felt safe, which is no easy thing to do. COVID Safety: We are vaccinated, so felt safe traveling. Unfortunately it makes enjoying frozen drinks a little bit of a problem. The staff here at the Excellence Riviera Cancun put great effort into keeping the guests entertained with some genuinely interesting activities. But opting out of some of these cookies may have an effect on your browsing experience. However, if you are expecting a delicious meal served by a friendly staff, then you will enjoy every restaurant.. Our favorites are Basmati, The Grill, and Chez Isabelle. It has been a pleasure having you with us and we look forward to seeing you back soon. For more on the Excellence Playa Mujeres, check out our review here. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience.
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