This isn't always practical, and terrible customer service example. Only allowing returns on clothes is unacceptable. This is fraud. No traditional recyclables such as glass, newsprint, office paper, cardboard, plastics, magazines, junk mail, etc. Asked the Manager to test, she said no need because all items are tested before. In addition, we have also included the Goodwill refund as well as the exchange policy. We returned the very same items we'd bought- no cheating or switching out. Most I kept but had no problem getting in store credit for the ones I returned. I am vip member that means am always buying might have bought too much, on July 3 I went in to the store and was told that everything will be Sale July 4, on the sale day I purchased a 5x7 rug for the same price was hesitant I expected to pay the sale price and went outside to call a cleaner's on hearing the price to clean I said I will just put it back 2mins after purchasing, the rug for $60.00,the manager said I can't return, take store credit, I ask for some kind a prove to say I have a store credit they said the don't have anything to prove "suggestions for the Manager and cashier I should walk to different stores with the rug and the receipt for the next 7days to see if there is nothing else for $60". So now I am stuck with $100 worth of pants that I can't wear and that will probably end up being re-donated, so they can turn around and sell them again. I've gone to the goodwill in the last 5 days 3 days of the 5 and I tried to return something yesterday and the manager I attempted to use it today (January 18th) and was told that I was beyond the 14 day exchange/return date. The woman who double-charged me stood at her register mean mugging me! Goodwill needs a new name Badwill for PROFIT Only. Thought thrift stores were nice until now. Just shopped at Goodwill yesterday. We would not have bought anything if that was the case. I took them to the cashier and said "you can't sell these! The dressing rooms are closed due to Covid, so there was no way to try on clothes before purchase. there was nothing anywhere in the store posted saying that there is a no return policy at the moment. I had purchased several pairs of jeans for my daughter on Sunday October 11, 2020. Wow so greedy and irrespensible. Now My sister has returned home and will be stuck with clothing that may not fit. That's only show how top management can destroy the idea of mission. We want to be transparent and let you know all of the facts that surround donating to your Goodwill. Sorry about that . I brought them back the same day. If you have COVID, you can touch everything in store but you can't try clothes on?? I suggest you remove all of the plastic wrap they put around thier items to cover the damage. I had to call to find out. Which explains $24 each. Turns out if the person who rings you up doesn't code them exactly right - as in a blouse vs a shirt vs a sweater - when you try to do a return they will only give credit for what exactly matches the receipt. Most of it anyway. Nope and now they won't take it back. Took the sticker off bottom because I was told no returns unless I had the sticker. Shame on you Goodwill for being greedy and self-serving. Complete Goodwill customer service contact information. In our stores these New items are called Buy Outs and are marked with a Purple Tag to make them easier to identify. View Events Calendar. We're not upset with the checkout person who maybe was rushing and did their best. Its the biggest one they had. Everything you get is donated! They have changed everything , tag sale limited to Tuesday only now instead of sun,mon,tue. This happend in the mid rivers location in Missouri. I will be pitching a fit when I take it backalso the car vac that doesn't work.I go regularly for a booth I have, but this has me beyond discouraged with them. I will not return to a Goodwill store, and I have, over many years, donated generously to the organization. The actual refunds cannot exceed the original price of the products, but the goodwill refund can. Unfortunately, due to the one-of-a-kind nature of our business, we are unable to hold things. An appropriate discount rate for use is 6%. It is not the customer fault you had 1000 of old television and !!! So now 5 days later they're saying no on any return that they just had a meeting this morning about it. I purchased several items of clothing which totaled to be a little over 40 dollars. I don't want store credit when I paid cash, cane right back in a day, and receipt and tags. I went to return an item and the cashier had told me that it's been more than 7 days of the purchase. These sales are a significant source of revenue for Goodwill. They are losing nothing!!!!!! This excludes sale items. Goodwill will also not accept your return if you remove the tags from the items. Find a Job; Goodwill Career & Technical Academy; The Goodwill Excel Center; Opportunities for Young Adults; Internship Opportunities; Fatherhood Works; Indeed and Goodwill; Business . The Supervisor told me repeatedly that they do NOT do store credit!? I don't care where the money goes..people that shop here usually do so because they can't afford retail prices and are willing to buy into your crap about "helping people" when we all know where the money goes. The law does not change the fact that donors continue to be responsible for valuing their donations and that they may be able to deduct the value of those donations if they choose to itemize on their taxes. After issuing the credit, the store kept my original receipt despite my objections. Add to that the fact that a local store told me that because they are a "private company," they don't have to comply with the ADA regarding disability accommodations. The Goodwill return policy states that you must make sure that you visit the store within 30 days of the actual date of purchase or the Goodwill staff member will not be able to accept the return. Since you do not have dressing rooms open for trying on for clothing think cash refund is fai4 versus credit. No weapons such as guns, bows and arrows, ammunition, hunting knives, etc. Believe me someone has to hear us. If there isbany problem I have 7 days with the receipt to return and be refunded.Got home and the Tv is not working. I will no longer purchase from good will until they change it back, Purchased a 50inch tv from goodwill and hooked it up when I got home and 2weeks later I kept smelling something burnt and couldn't find it out till I got close to the tv and it was having a burned smell coming from the back I unplugged it just think had we kept using the tv it could have started a fire that's sad that they will sell items like this and it could have been worst I'm filing a complaint with the state attorney general this is unacceptable. After that point, your return-on-investment for continuing to operate substance-free will come in the form of savings realized from operating a safer, healthier, more productive . You can simply return Shoes, electronics, and clothes without any issues at Goodwill if you have a receipt. 1) I attempted a return to the Goodwill in Medford OR 5 days after my purchase. It's a recycle business. I bought a 37 LG TV at Goodwill Store at 5880 Edinger Ave, Huntington Beach, CA 92649, lastbMonday afternoon. I felt so offended I didn't know how to react. I also have no problem with in store credit for a return. I spoke to the manager who said clothes have never been returnable, but I know I have received store credit before. It was over 2 year from expiration day. Of course not. They even have merchandise on the floor that is so stained, ripped, disgusting I wouldn't give it to my doglike a pair of shorts I found that had old dried blood in the crotch!! I brought it back and was told that I would only be able to get in store credit. Dressing rooms still closed. Anyway, I just need compassion from you. With that amount of damage to a garment it shouldn't not have been on a hanger let alone $20. I'm just kind of frustrated. Changing your return policy draws a line in the sand--whether GW is a nonprofit or a retail business. Since the clothing items I had purchase did not fit I had no choice but to leave them there with no store credit or return. I was told to put this large item back in my car and take it to another store. I was under the assumption that I could take them home try them on and bring them back. I will take my business to the other local thrift stores that actually do good for the community and have way better prices. When Goodwill started selling online after they found out how much money could be made by selling online from resellers that we're coming into their stores! I need more than one day, I'm busy on tuesday's , also only 75% off instead of 1.99. The clerk said they had to be returned to the same store. Start following the science and update your unscientific Covid policies. Can I Return Product Purchased From Goodwill Outlet Store? I asked them why I couldn't get it for $1.99. Domestics: Linens, Curtains, Blankets, Etc. You rely on customers treat them right. So let me get this straight. 2) The same store in Medford OR will not refund a cash payment for goods but will only give a store credit. Gift cards are not redeemable for cash, except as otherwise required by law. I need to do some returns tomorrow because I couldn't find my receipt tonight and thought it was in the bag and I have never forgot before, so I'm pretty confident they will let me return on the 15th day. Went back to the Store returned the item and the Manager fid nit gave my money back. They are rude and unprofessional. Pick-Up Policy Tax professionals advise donors to determine the value of their items. I exchanged my shoes that the soles fell apart on the moment I put them on for a couple sodas. What was the big deal about putting it in a gift card, it's just changing sooo much. 5 were here. There was no interrogation as to why, just gave them my ID and was able to go shopping and had it spent within a half hour. The manager said Goodwill paid for the next door. If I purchase a clothing item via Goodwill Online, may I return it to a local store for a refund? That's a form of theft and not good for public image at all. Goodwill will be happy to provide a receipt as substantiation for your contributions in good used condition, only on the date of the donation. Maybe they will get new management and things will change. Even they were tested the power on, it does not mean they work. THIS THE VIRUS WE HAVING WORLD BEHAVIOR, 1 BAD APPLE SPOIL THE HOLD BUNCH, Bought several tops at a Goodwill In North Carolina. Today I donated a car load of items and went inside to return the items for a store credit. I want to start by saying I am a longtime GW fan. But, if you blink - it will be gone. Shoping at Oakwood Ga. IRS inquiries are always directed to the taxpayer not to the recipient of the donation. If He/She is mad the prices are marked up. Tried to use the card at a different Goodwill and was told it wasn't valid at this store. I purchased a rather large item yesterday. Accepted returns must include purchase receipt and original Goodwill tag. Before that time is up, if I don't find something I'd really love to buy, I can just buy Something (something I know is returnable)! Then there's the handling prices example one goodwill will charge a $10 handling fee to put 1 PS4 game in the box while another Goodwill only charges $2 oh and the other goodwill will charge $20 shipping while the other goodwill charges $5 so tell me if Goodwill isn't ripping consumers off why isn't there a set price on S&H then ? Effective January 22, 2023, we will fully implement a 14-day return policy for Apparel items only. I hope those who agree with their newly instated no refund policy speak up! Goodwill at 4605 Dixie Hwy, Fairfield, OH 45014: store location, business hours, driving direction, map, phone number and other services. Find the answer to many of our Frequently Asked Questions. In store credit will be issued for clothing within ten days of purchase with tags and original receipt. This is criminal. Here's my suggestion of what you can do when you return and item an have a credit slip. That's why you sell broken stuff all of the time. But it seems no one does it. Thanks for that. At my local store the Goodwill credit slip is useable for about 2 weeks (maybe longer - I have to read the slip each time. my bad memory is to blame). I spoke with her and she has been extremely helpful and professional and has worked with me in my situation. If I would had known that I could not have use it when I got home, maybe I would have spent it when I was there. I bought a stolen thing, and now the police and the court are looking for me, They sold me a 200.00 tv that does not work at all, googled it and thw capaciter is in it, they have the right one to be dealing with if they do not pay me back my money ill be in touch with this website fo get you all to help aid me in a lawsuit that we all can file. That is some F'd up crap. I had to leave my goodness! When I expressed my surprise of "an expiration date" the cashier even said "I didn't know they expired either". I've gone to the goodwill in the last 5 days 3 days of the 5 and I tried to return something yesterday and the manager. I felt I was inconveniencing him. Goodwill's return policy is ridiculous. It was taped up inside the box, so it's not something I could have seen. About Goodwill . To get any benefit from itemizing, your deductible personal expenses have to be greater than your standard deduction amount. This is absolutely ridiculous!! Read our other return policy guides on CVS or Walgreen. On 3-2-18 I bought every Bids bear they had for an older lady for her birthday,she didn't like them. I was told there was a three 3 day limit in their return policy. Choose My Signature. Apparently not anymore. DONATE STUFF. How is making you take an item home to try it on going to keep covid from being passed around. They should be investigated. Finally went to goodwill after 1 year. Note:no signs displayed to inform public. Not sure when the policy was instituted as I don't recall seeing this on my previous receipt but more unbelievable that the staff was not aware of their own policies. My family always donates something big and small to support them but if they will rude to customers I will give my donations to salvation army or value village.
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