Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. Im concerned this is a scam. I would do that myself in those circumstances. I've taken back an item I never sold lol. . Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. Got my money back and a promise from eBay to better train their support staff -_-. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. If the package was mixed up by GSP, then they should handle it. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips Ebay going to shit with scammers abusing the money back guarantee. For more information, please see our I will report this to the post master. It certainly looks a much darker top in the listing. Here are some of the most common ways eBay sellers are scammed. A buyer will offer to purchase your item and send a larger payment than required. This is the message:Just wanted to say that the item I received was not this one. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. So it sucked having a negative mark on my account but it was the only thing I could do. What should I do? Both early political pieces. I had to help my mom submit a dispute through eBay, as a buyer. Phone eBay and they said I should have tried harder. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Loophole on eBay! How do they sell my exclusive manufactured trademarked product for lees than I do?? Help for buyers and sellers. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. The buyer pays quickly, and you send the item without concern. Only first-class mail can be certified. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. You are welcome to file claims and police reports. They look the same to me.. on Reddit and its partners use cookies and similar technologies to provide you with a better experience. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) by asking the buyer questions or calling the post office? Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. Do not refund half. The buyer could be lying. I suspect someone may have been tampering with mail and package in the delivery system. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. CHAPTER XIII. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. You can chat with other sellers about anything to do with running a business on eBay. The most common dispute for a scammer is the "not as described" dispute. Put your blame where it belongs with Chinese sellers! Offer to send him a return shipping label. to fight them over this and go to the Phillippines is beyond annoying. The buyer confused me with another seller. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! The unofficial eBay subreddit. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. The other thing that is suspect is their account was created the day they ordered the item. Buyer sent me picture of something different in the box. I'll have to ask her what she sees different because I know it's the same. - edited They sell fake goods and don't pay taxes. Should I contact the postal service? Yeah you filing that stuff 100% does nothing. I sell on Ebay myself. Finish enrollment at any CLEAR airport location next time you fly. eBay will not assist with a transaction that occurred beyond its purview. Case in point; I sold a wallet described as new in the box recently. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. Do everything you can to annoy them until they finally just pay you the $900 so you go away. Cookie Notice Unfortunately for you, the item is a replica of the one you sent. Because the seller sent a lighter instead of a $600 Gucci wallet. Hey Im kind of new to mercari and Im really nervous. I've only had to use these pics a few times but they save a lot of hassle. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . Either way eBay will make sure the buyer gets their money back right or wrong. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? I ended up having to give a refund in fear the buyer is going to give me bad feedback. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). 09-10-2020 A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. There is one more scam that I have had to deal with. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Tip 26-05-2020 I know I have to send the refund regardless, right? Thanks for the policy violation on your part eBay. Glad you at least eventually prevailed. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. This is why I take photos of the item with the eBay paperwork. Things like this happen. Visit the nearest USPS location and fill out a request form. Otherwise, you can also restart the laptop just by pressing the power button. Yup pretty much. If the package was mixed up, it would have happened there. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Thank you sooo much for putting your story on here. Otherwise she wouldn't have bothered. In most cases, the refund takes 3 to 5 business days to process. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. Select Order Not as Described. As its a scam, you will never see your money or your items again. The item's condition was misrepresented. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. 2. Check out this video to understand how dimensional weight is measured when shipping. Learn how your comment data is processed. So Im hoping he doesnt return anything. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. I can't really remember what specific package I mailed it in. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. I manufacture them myself and sell for only one price. Record any serial numbers or unique codes. I had a customer contacted me that the item was damaged in transit. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? I don't know what it actually takes for them to get banned. 10/31/2020 at 3:54 pm #83017 Antique Frog The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. Its ok but I like the darker one you had in your listing. Learn the fundamental steps for running an eBay business. I will try to ask the questions? That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . 26-05-2020 The buyer then tried to repeat that same scam several times. Press J to jump to the feed. on So we repaired and return an annoyed customer but couldnt do anything about it. Copyright 1995-2023 eBay Inc. All Rights Reserved. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Is there any point in doing that? I lost my appeal. Gift card scammers reach out to victims by phone, email, or social media. The email will state that the payment will be released to you once you have proven that the goods have been sent. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Strictly No RETURN NO EXCHANGE policy. The one I received is as per the photo. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. To get a refund from USPS, your eBay buyer can: Submit an e-form. They may even provide photos of the broken item. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. You can request that the buyer send the item back to you immediately. Do I have to go ahead and refund no matter the circumstance? Its unfair they side with the buyers all the time. e-bay couldnt give two hoots for sellers as long as they are making money. FedEx. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. Item compatibility is buyer s responsibility. I sold 4 of the same items. But they said flat out "we don't mix up packages" and reiterated. It was already on the way. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. This was shipped by Global Shipping Program. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Go to usps site and fill out the mail fraud form. This has happened a couple of times to us over the years, all part of selling on line Im afaid . As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. Put it in a bag took pics opened case and returned back explained. Two moths ago, a parcel comes back. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. I talked to manager and simply were told nothing can be done. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. Ebay found me not at fault and released my funds. Choose "have us call you", that's the best option these days. How do you prove you sent A? Read the feedback other have left for the person. She got her full refund back and kept the ring! As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. You take pics of box, item and serial number? I recently had the same experience. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). E bay in many cases are making more profit than the sellers. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. I think the label on top is Canada Post's label they put on once it enters their country. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Has she possibly got you mixed up with a different seller ? Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. They have no reason to create one earlier. In this case, the purchase may be completed without flaw. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. I'm not sure if Canada Post would put those on there?? My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. Usually it will say the name on the package signs for it even if the signature is someone else. They can claim the item was not received, claim a refund and make off with the expensive item. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. eBay is very aware that scams occur on the website. Ebay always takes out the fees and send the remaining money to the Bank on file. I'm not sure where I stand on this now. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. People are getting desperate, violent and all kinds of other things lately. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. I asked for a picture from the buyer and it was some plastic item. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. What to do when wrong item received, seller requesting to send to other buyer. I wanted to get some advice before I contacted, but I had planned to, yes. Update 2: So my next step was to file claim with UPS. There is no way to dispute a transaction once its finalized in this way. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. A buyer happily purchases your item. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Tune into our last eBay for Business podcast episode of 2022! An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. You can report an issue with a seller to eBay directly here. $15 each. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. They aren't. If you've changed your mind about the item, check with the seller to see if they'll accept your return. He sent photo of item receivedit is not the item i sent. Or just take back the item. They never sent it back. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. How were you able to call eBay? I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. Is it possible they received it from another seller? And third, we started to build PayPal's business off eBay. Never sold on Ebay before. The online auction site launched in 1995, and scammers have used it ever since. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. It sucks. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. Do not do that. Refund, repair or return. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. on Dollars. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. Then find one of the facebook groups for sharing scammy ebay users and share his username. "That picture shows different items rather than what I sent. I take pics and and email amazon all the details of before and after and the condition it is come back - I did became a pain with calling everyday and today calling 5 times. All such complaints from sellers are simply ignored, as profit takes precedence over reason. I agree with that. So supervisor said I will close the case in your favor. Those are not indicative of any scam. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. Can Usps Tracking Be WrongPost Office have such a horrible . You can always appeal later. I have had my hosting company check everything their end and they say all is correct and working ok. Person buys 2 things. But just the thought of it would scare a lot of scammers into stopping this shit. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. thanks to all for your help. WARRANTY AND INFORMATION. Could you explain a bit what steps you take when shipping? Its just getting worse, sadly. Made sure we sent all images to amazon as it was within 30 days of purchase. Create an account to follow your favorite communities and start taking part in conversations. That photo looks like your shipping label stuck on top of another shipping label. why it was refused and Never heard back. Copy and save both forms before submitting them. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. The final resort is to submit a missing mail search. USPS. Report a buyer if you think they have acted illegally or fraudulently here. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). After completing the sale normally, the seller will post the package with the correct address but the wrong name. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". IN THE LAST STRIDE. I have no idea how to get on the phone with a live human being? Cheaper seller scam: eBay somehow refunded the buyer automatically when the return was delivered. 04:18 PM Some are targeted at buyers, others at sellers. Press question mark to learn the rest of the keyboard shortcuts. Message 1of 30 and our A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. They also have to protect their buyers from fraudulent sellers. No they dont. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. I had been using half sheet sticky labels for almost a month before sending out this order. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Is eBay likely to refund the buyer? TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Save the case number that the USPS gives you. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Am I protected against negative feedback in this scenario? - edited The status says the item was "Delivered to agent," so the item shows as delivered. You send the item promptly but days later you find that the check bounces, leaving you with nothing. Here are some of the most common ways eBay sellers are scammed.
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