All rights reserved. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. The service made sure staff were competent for their roles. Staff assessed and monitored patients regularly to see if they were in pain. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. Care records were not always written and managed in a way that kept patients safe. This affected the safety and management of patients. Your lovely comments have been shared with the AEC team who will be delighted to receive them. or call us on 0845 113 0012, Response from [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. This is the major ED in the area and serves the population of Dudley and surrounding areas. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. nhs.uk We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. Mill House Coffee is []. The Russell Legacy Project will be located on the hospital campus in Alexander City. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. The service provided care and treatment based on national guidance and evidence of its effectiveness. Click here for the news and events happening at Russell Medical. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, Health Education England will join us in April 2023. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. 8 June 2012. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. People could not always access services when they needed. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Departments did not always have effective systems for identifying risks. [Very happy with 'Staff attitude'] Tell us what was good and what could be improved, say thanks or call for change A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. Published 4 years ago, I attended this unit after a visit to my gp. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. we have taken enforcement action. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. Covid-19 Release of Information Call Line: 256-215-7461 []. The services are multidisciplinary and include nursing staff and allied health professionals. Russells Hall Hospital the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. During 19/20 there were three CQUINs for SDEC. the service is performing badly and we've taken enforcement action against the provider of the service. One person said, "I have had good treatment, I couldn't ask for better. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. I then come down with a pneumonia on my chest. 2023 Russell Medical. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. Rowley Regis, What's the least amount of exercise we can get away with? Dudley Some patients with suspected sepsis were not identified or managed appropriately. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. We are thrilled to hear that staff were proffesional and efficient. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. Full blood test, chest X-ray and seen by dr for my results within 3 hours. West Bromwich, Pensnett Road, Dudley, West Midlands, DY1 2HQ review titled Amazing staff can't thank them all enough! We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. Tickets cost 3 and the journey takes 5 min. A fantastic level of care was provided for my daughter while here. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Diamond also services this route every 20 minutes. Under this care model, patients presenting at hospital with relevant conditions can be rapidly assessed, diagnosed and treated without being admitted to a ward, and if clinically safe to do so, will go home the same day their care is provided. Our mission is simple: Being the best because, we care. We are carrying out a review of quality at Russells Hall Hospital. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. The senior led team will review you on a daily basis, including weekends and bank holidays. Patient Experience Team. The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. Between October and December 2010, 507 surveys had been completed. You can search by name or top speciality. Any other browser may experience partial or no support. People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. financial benefits and cost savings for hospitals, and often for patients too. Address We are centrally Staff cared for patients with compassion however, patient dignity was sometimes compromised. They didnt look to see what information had been recorded but asked what my symptoms were. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Russells Hall Hospital 3 years ago. Acute Medicine Department - The Dudley Group NHS Foundation Our rating of responsive was requires improvement overall. Russells Hall Hospital / Accident and emergency WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. If you need sub-specialty input, you will then be referred to different specialties. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. For common health problems visit your pharmacist, GP or walk-in centre. Let us know if this is OK. Well use a cookie to save your choice. DY1 2HQ, Posted via Video messages to our community from our Physicians and our Staff. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. WebFind a Physician or Specialty. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. Thank you so much to everyone that day. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. Staff feel able to develop their own ideas and have confidence that the trust will support them. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. [Very happy with 'Treatment'] For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. We spoke with 22 members of staff of various roles and grades. With his familys legacy gift, this vision will become a reality, said Peace. Your information helps us decide when, where and what to inspect. I would recommend you, thankyou again. 2654/1783). My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. skip navigation Patient Experience Team. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. Also thank you to the lovely staff of russells hall A&E. People told us that they were given choices about meals and drinks so that they received things they liked. I'm OK with analytics cookies. We carried out an out of hours, unannounced, focussed inspection. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. Russian minister laughed at for Ukraine war claims. The trust have worked with us and have kept us informed of developments and changes. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. 2023 BBC. Care records were still not always written and managed in a way that kept patients safe. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit The emergency department (A&E) is busy and overstretched. There are no community services for inpatients or children and young people. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Requires improvement - we'll pass your stories to the people in health and social care who can make a difference. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. aec russells hall hospital. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. We are pleased to hear that you were impressed with the care and treatment you received with us. We are proud to be the healthcare partner you trust to care for those you love. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. These clinics provide patients with the opportunity to be reviewed by a senior doctor. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. I recently came into hospital on the day surgery unit for a SLNB and biopsy. Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. 12 July 2019. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. DY1 2HQ, Posted via The firm said it had complied with the order and the safety of staff and patients was its top priority. the service isn't performing as well as it should and we have told the service how it must improve. There were no clear criteria for patients that could be put into the fit to sit areas of the department. Patient Experience Team. the service isn't performing as well as it should and we have told the service how it must improve. All the best and take care. Thank you for taking the time to tell us about your experience at our hospital and rate our services "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. Staff were not always using clinical judgement alongside NEWS scoring criteria. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. Located in the main lobby of Russell Medical. Wed also like to use analytics cookies. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published The hospital trust said concerns related to Mitie's offices. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. The diagnostics service was not up to date with the most recent ionising radiation regulations. We did not speak to people as part of this follow up review. This meant that shortfalls were identified so that improvements could be made. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. To call the information desk from within the hospital, dial extension 7081. there are some services which we cant rate, while some might be under appeal from the provider. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. However, fortunately it didnt have to come to that and thanks to the actions of ALL of those members of staff who work in those departments my son is still here with us today and is recovering well at home. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. I'm so glad we've chosen Russells Hall as our hospital to give birth in. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. For the latest COVID-19 information from the Alabama Department of Public Health, call 211. The BBC is not responsible for the content of external sites. Outpatient services are also provided at the Corbett and Guest hospitals. Can Nigeria's election result be overturned? - we'll pass your stories to the people in health and social care who can make a difference. No rating/under appeal/rating suspended or call us on 0845 113 0012, Response from Paediatrics and Gynaecology etc. WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. We found that arrangements were in place to ensure that medicines were managed safely. On the first floor is a 30-bed short stay ward. Pensnett Road, Dudley, West Midlands, DY1 2HQ. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default Our inspection of the trust covered only this hospital and community services. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. Staff were unable to describe what fit to sit meant or any criteria for this assessment. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. They suggested I phoned 111. We have shared your kind comments with the team who will be pleased to learn of them. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. I could not fault staff, very professional, and polite, a credit to your hospital. I was induced after the consultant identified a large amount of fluid around my baby. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. Patient Experience Team. Bed & Breakfast []. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. I was looked after from the time I arrived until the time I left by very compassionate members of the team. We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. The trust took immediate steps to put this right. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. All the best and take care. Went here with my young daughter, to A and E, all staff were very helpful and kind. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. DY8 4HZ, In There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. It is great to hear that you received excellent care and treatment in AMU and Ward A2. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. Bus operators. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. 15 March 2011, In ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. First amu then onto ward A2. Read about our approach to external linking. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. Patient Experience Team, review titled My visit to A & E after an accident. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. Review titled Russells Hall Hospital Replied on 16 May 2022. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. We rated it them as requires improvement because: Published These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. 18 April 2018. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. "We are working closely with HSE in relation to this matter.". Such a lovely Dr and an asset to the hospital. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. We are continuing to monitor progress against these. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you.