Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. We were being reimbursed for the cash amount paid but not the amount of the vouchers. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests. At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . We would appreciate any help you can provide in helping us to get the rest of our money back. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. We were running between the airlines at ***** to find out what was going on, very frustrating. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. We said yes. I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. Booking XXXXXXX. This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company. Find out how we combat fake reviews. The Rhine River in general is not that deep. She really needs this positive experience to look forward to. The good news is that there are not the mass cancellations we saw in 2020. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. You could tear down the house and build a dam there, but that is not what is going to happen.. South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. Change of travel requirements after full payment received/ignoring request for full refund. Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. This complaint has been resolved automatically due to user's inactivity. Because these problem spots are well known, river cruise lines can find ways to mitigate the issues with savvy itinerary planning. Vikings inability to resolve an issue with their on line booking. Heres what you need to know. Articles are of a general nature and should not be relied upon for individual circumstances. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. Fraud and deception! In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. Cruises - Very disappointed with Viking River Cruises - Reservation # 2672768 We were supposed to do a river cruise and ended up doing a motor coach tour due to low river levels. The cruise line said it was evaluating 2022 itineraries that visit Russia with the view to modifying them where necessary. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. What? The flight from Amman Jordan to Viking has refused. They said they did not think we could get a refund as our money had been converted to a voucher and vouchers were not refundable with our insurance. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. Cruises beginning in 2009, this is not the first error and being loyal No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. We may receive compensation when you click on links to those products. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. They feature elegant Scandinavian design, spacious staterooms with large verandas, and both indoor and al . Viking Ocean and River is currently operating all upcoming scheduled itineraries. 3. By. On the next British Airways flight from London to Philadelphia, The Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. It goes against our guidelines to offer incentives for reviews. Italy is in the worst drought in over 70 years. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. He was assertive and very confident, pushy and eager to make the booking. We rebooked our trip but Viking canceled it again and another voucher was issued. The couple shore excursions we went on were lame and horrible. In the same cabin. I specifically mentioned this scenario when I used the voucher and we were told as long as it was 120 days before departure we could rebook using our voucher. It will take a lot for us to travel with you again. Princess Cruises | Travel Requirements & Safety Protocols. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. After an Viking is probably the most unsympathetic/unprofessional company I have ever experienced. In the case of low water, the crew can dump the ballast water and reduce the freshwater to 60 tons (two days worth), and just refill as needed. The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. We again purchased Vikings trip insurance through Trip Mate to cover the cost of the trip. You will, however, still get a vacation in Europe, even if its not the one you expected. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Viking have done this every year since 2012, knowing they are unable to dock there but still taking Port Tax from every passenger. Passengers from across the country say they've. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They also issued non refundable vouchers for our port excursions. For information about your specific voyage, please log onto MyVikingJourney.com. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. I have three times tried to contact Viking, by phone, email, and chat. was 4 units wide . We feel we should get the $3,494 dollars refunded to us. On 9/12/21 we realized the 2022 sailing impractical and cancelled for cruise credits (#s XXXXXXXX, XXXXXXXX, XXXXXXXX and XXXXXXXX) We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. We used these to book on cruise OJUXXXXXX Booking Number XXXXXXX. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. I booked the flight through Viking to a Christmas market river cruise. All I got was 'you must pay in full for your trip before booking extras'. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Also lost out on the cruise vouchers. The confirmation email said cancellation for any reason loss of deposit. We booked a Viking cruise from Venice to Athens in late 2020 for September 2021. We booked a river cruise from Istanbul to Venice. We booked a January 2021 cruise. Only in very rare circumstances are the sailings canceled outright. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. These two rivers are the most popular routes in European river cruising. Uber Cash and Uber VIP status is available to Basic Card Member only. While we may have to make changes to some of our itineraries and have had to cancel a few voyages, impacted guests and travel partners have and will receive transparent updates and the opportunity to re-book onto another sailing, shared Ellen Bettridge, president and CEO of Uniworld, in an email to TPG. We called our AAA travel agent and she notified Viking on September 17,2022, we were scheduled to leave on September 22,2022. Feb 1, 2023. Global warming is indeed having an effect on European rivers. What? After 5 minutes she came back and said the manager said nothing they could do but charge a 50 percent fee for canceling. Enrollment required. This site is for entertainment purposes only. Four excursions that I wanted are already sold out. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russia's invasion of Ukraine. This also had the water turned off and was unable to flush. On December 9, 2019 we booked********************************* and paid ********* March 11, 2020 that cruise canceled by Viking due to COVID. Guests and travel agents on impacted departures are in the process of being notified. We are unable to meet their requirements and therefore want our funds returned to us. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Seldom travelers may not get enough value to warrant the cost. Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. Poulsbo, Washington. How the Coronavirus Might Impact My Upcoming Viking River Cruise, Update: My Viking River Cruise And Their Coronavirus Response, Reivew: Nile River Cruise on the Grand Princess Amwaj. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. We'll run a soft credit check to find special offers, but it wont affect your credit score. This post contains references to products from one or more of our advertisers. The draft is the amount of vessel that is below the water line. Utter and total joke. took the call and told us that schedule wouldn't be available most likely till January 2023. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. Any comments Viking? Our trip was canceled and a voucher was issued. Read full review of Viking River Cruises You dont know a week or 10 days in advance what will happen with the water levels. Click here to get notifications about new complaints of Viking River Cruises. When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." The river cruise lines will tell you that low water levels are rare, and that few sailings are altered due to water levels but the truth is the risk is always present. A place on the excursion I tried to book. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If you search Viking the risk free still pops up you have to read the fine print to realise its all over so be aware. The first example of river distress is the Po River in Northern Italy. He made the commissions, we will not sail and lose 14,000 dollars. This site does not include all credit card companies or all available credit card offers. About 20 poeple's bag on the flight didn't make it. This requirement was enacted after we booked this trip . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Jan 26, 2023 01:33pm. Heres what you need to know about water levels on Europe rivers and what to expect if youre booked on a river cruise or considering booking one. Weve been cruising since March with no issues until August, said Schreiner. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. We paid for the trip and had trip insurance. The first five miles of headwaters have completely dried up. Airfares vary on other gateways & departures. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. Thats because the weight of the cargo such vessels carry affects their draft (the distance between the ships bottom and the water line). Multiple tests were run, including a Covid test, which came back positive. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Holland America Cruise Line | Travel Requirements & Safety Protocols. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. 1. Booking your first river cruise? In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. We booked a cruise, paid the full booking amount. (The consumer indicated he/she DID NOT accept the response from the business. It's also a classic cruise itinerary. A drinks package at the original cost, when I first tried to book it. 4. Their ad is wonderful but after all is said and done it is all crap. We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Find the right card for you. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. #VikingVictims. I could sail on another cruise line for a lot less money. On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. They offered us a voucher for 125% or a cash refund. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. (I doubt theyll get that right). Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. As compensation we have been offered a derisory 200 voucher towards a future cruise. We will not cancel any cruises, said Shreiner. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . The current welcome offer on this card is quite lucrative. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It is the standard architecture that gives the river boat some leeway with rising and falling river levels. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Desired outcome: However, the same problems do not affect river cruise ships. I was told to claim on my travel insurance if I had any.I had to send three emails to receive a response and cancellation certificate from Viking Cruises. MVJ is locked for this specific cruise , and if you try to book the cruise (UK website) the first available Fjords cruise in now April 2022.

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