Terms of Use | StudentUniverse We may correct any pricing errors on our website at any time. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. Our agents will give you full details of the itineraries before you book. However, sometimes the deal may not be available for all dates or to/from all airports. Tuition. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). Refund Policy. How do I change or cancel my flight ticket? Anyone can book with us, just not everyone will be able to get access to special discount student fares. However, some countries (Iceland, Greece, etc.) If you do not see a travel credit and believe you have one, please give us a call to confirm. If you look up reviews of tripmate, you will see 1 star across the board. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. To find the change rules for your flight ticket, look under the My Trips section of your account. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. Alternatively you can ask us for copies. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. The booking confirmation email or reference number must be given to the accommodation provider at check-in. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. Please confirm which airline your credit is with by visiting My Wallet. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. You should be aware that costs could increase closer to the departure date. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. Call us when youre ready to rebook and we can help you use credit. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. We know, its very confusing! All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. Please check your airline's policy. Never miss a flight (deal) again It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. It is entirely at the airlines discretion to provide you with a seat on a later flight. You can also update your email address to a more permanent one on your account any time. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. There are also plenty of travel deals available to all young people (18-25 year-olds). StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. We will be fully responsible for the proper performance of the package as a whole. Please know that we understand and empathize with your frustration over this situation. Reviews. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. We understand a lot of events have been cancelled due to concerns over COVID-19. This table is for informational purposes only. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . Give us a call back when you're ready to rebook. You should also confirm departure times for each onward flight. Such terms and conditions may be disclosed by use of hypertext links. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. Please confirm which airline your credit is with by visiting My Wallet. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. Eligibility, Joining, and Website Information. We strive to make sure your travel arrangements are satisfactory. Student Refund Policies | Regent University And ICYMI, you dont have to be a student to book on StudentUniverse! If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. Were all working overtime to try and help as much as we can. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. Bad. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. Well be with you within a few days. As a student, I bought a ticket from the student universe website. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Packages cover a By making the reservation with a credit/debit card, you authorize us to make a charge against that card. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. Most airlines have issued one free change and you may be eligible to cancel for future credit. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. Anyone can book with us, just not everyone will be able to get access to special discount student fares. A refund must never exceed the original payment amount. Flight Bookings, Changes & Cancellations - FAQ | StudentUniverse COVID-19 - My Flight is Cancelled: Do I Get a Refund? - StudentUniverse For any fare we advertise, we first check to make sure there are some available seats. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Take advantage of our promo codes and special offers to save even more. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. Search for the total number in your party and log in (or Sign up) as yourself. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. How do I book seat assignments and meal requests? Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. These policies and rules are binding on you, so be sure to review them before purchase. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. To ensure you are seated next to each other you can either contact us via email or chat with an agent. We will advise you of the amount of the deposit and date for final payment at the time of your booking. A credit or debit card must be used to confirm any booking. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). I have questions about baggage. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. You can still book with StudentUniverse. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). We have unique discounts available for students and anyone under 30. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. On the checkout page you can enter the details of the card you will be using. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). . StudentUniverse AU has got you covered.
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