Ive tried this function call, but to no avail: changeFieldLabel(variables.requested_for, Requestor); Unfortunately, ServiceNow hasnt given us a good way to get at those variable elements on the standard forms. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. My next question How can I make this work for Record Producers? Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. I have to change my Section Name dynamically based on some conditions . pretty much like incident . Hey Mark, is there any way to add a label in the form sections just like a label on catalog request page.. One of our clients wanted to differentiate the fields by adding label, please help me out if there is a way to do so. Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. SetDisplay should work on forms for variables. The alternative would have been to remove the dom reference and replace it with glide. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! When the user submits the incident I would like to grab the modified label and insert it in the incident description. You can also view the icons within. In addition to empty variables, is it also possible to hide specific variables? emptyVars.push(v.getGlideObject().getQuestion().getName()); This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. The primary difference is in the way the elements need to be selected from the DOM. This is great AdminPro! You could exclude all check box variables from the list by modifying the two queries in the code to account for variables with a value of false. Theres no good way that I know of to do this. I have a lengthy choice Label for one of my fields . With a client script you can target any field on the form and modify its label. You may have some cases where an un-changed default value might actually be useful information. You did such an amazing job. This should work better. I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently. My form has 4 fields with there variable names as follow - name, operating_system, instance_type, storage Here we learn how we can leverage variables from Catalog Items or Record Producers in #ServiceNow reporting, business rules, slas, notifications, and scripts. Looking for #ServiceNow talent or opportunity? Both of these ways are not working. Any help you can provide would be greatly appreciated. You cant do this using this script. . Because of the way this works, it will replace the link as well. You can also view the icons within. You could try the same just to verify. This allows the entire variable set to disappear on the form. HmmI tried to create the BR, and when I use the syntax checker, I get these errors. I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case. I am new to ServiceNow. scriptCode += "g_form.setDisplay(\"variables." Typically, record producers are used to allow users to create incident or change request records. Youre right, its not needed at all. Here we learn how we can leverage variables from Catalog Items or Record Producers in #Se. It appears that sc_item_option_mtom only works for sc_req_item. Here's how you can toggle the display of the help text for variables in your service catalog. How to hide those. You didn't specify the context of your script that needs the variable values. ERROR at line 3: Expected ) to match ( from line 3 and instead saw ;. Steps to Reproduce In an affected instance: Open the Record Producer Attach an attachment Submit the case Wait 10 seconds and refresh the My Request If its not working for non-admin users Id guess its probably a client script conflict of some sort. The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. What kind of script object are you coding here? The dynamic content block on your new page will need to contain code like this to redirect and break out of the inner frame. An incident has been opened for you. Unchecked check box variables actually have a value of false. Is there a fix for this? 13K subscribers in the servicenow community. } WARNING at line 6: Bad for in variable vars. Record producers in Service-nowallow users to create records on any table directly from the Service catalog interface. Worked like a charm! Also when I try to simply log in client script g_form.getValue(varName) or g_form.getValue(variables. + varName), both values are empty. Just curious, where did you find gs.action.getGlideURI().getMap() this method documented on Wiki. How to handle a hobby that makes income in US. Once you've got the empty variable names collected all you have to do is set up a client script to grab the 'g_scratchpad' variable, split out any empty variable names, and hide each one. Im working on a catalog form where Im going to want to use this function conditionally for multiple fields. I found out that Info message doesnt appear in chrome which is a known issue and will not be resolved. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. This script takes the values of the caller_id, cmdb_ci, and contact_me variables, and combines them to be populated into the work_notes field on the generated record. I notice this works for variables that are not within containers. Has anyone else seen this clear the variables that are NOT empty out after assigned to is changed on the sc_req_item_task? I have made a few adjustments to Marks UI Script to achieve the underlined text. Im trying to do the exact same thing for an approval record. Ive updated the code above. If you need this to work for non-task tables, you can simply create a duplicate business rule there. + emptyVars[i] + "\", false);"; I think form annotations are probably the best option on a standard form. producer.redirect = home.do?sysparm_view=ess; The CMS is different because of the way it handles frames. The client script is pretty simple since the heavy lifting is being done in the business rule. Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. Until now there really hasnt been a good way to deal with this issue because of the challenges of dealing with so many different variable types in client-side JavaScript. My method does everything within the record producer itself, but admins could break the code if they dont pay attention to what theyre doing. Awesome! Must be some limitation with the Service Portal API. The element HAS to match in your reference qualifier for the subcategory variable. All About ServiceNow Service Catalog Variables? If youve got additional tables that dont extend task, just repeat the same step there as well. We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. the field name is called u_comments, Looks like youre combining what weve got here with an out-of-box script. I've created a 'changeFieldLabel' function for this purpose. I know this would mean a performance hit on the client vs running the major work server-side. The object reference is cat_item. Well want to store the record producer value on each target record that is created. 4 hours ago Record Producer.A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.Use record producers to provide a better end-user experience instead of using the regular task-based form for creating records.. See Also: Free Catalogs Show details Script works great in the ITIL view of ServiceNow, but doesnt work in the Service Portal. I have tried the setDisplay option as well as getControl(element name).hide() (in firefox) or getControl(element name).style.display = hidden in IE. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Just wondering if anyone else has seen this? Use Record producer it only creates a single record on target table, I would use a catalog item when you want to generate a request, complete with a workflow, approvals, tasks, etc. I tried just using the variable set field name and no joy. Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? So, you can thank Jacob Kimball for the brilliance of this solution. Came here lots of times when the wiki did not solve my issues. Does a barbarian benefit from the fast movement ability while wearing medium armor? You can add the value of anything from the generated record to the message by accessing the current record object followed by the name of the field you want to access (current.short_description, current.number, etc.). .. your suggestion worked perfectly! Non-admins can still see all the empty variables. It is common for users to request that record producers and catalog items be made public on the Content Management System. Why is eval being used? You can store the reference field value in any field type, but I think a reference field is best. I want to display a HINT when we hover over the selected choice . Check out the comment from Josh B. above. I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. I sourced my Business Rule from a different blog but took some inspiration from your idea to hide false checkboxes (type = 7) Here is the script of my BR: hideEmptyFields(); In second way I am getting undefined and in the first way script is not getting processed further without giving an error. If you put this as a business rule, itll pick up what you submit using the sysparm_action parameter in the glideuri map. Please specify through example. is just going to return the string value of whatever field you're asking for. Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! id); 1. If not, do you have any suggestions on how to extend this to include setting empty variables to not display on the Summarizer? Keep it up. That way, you can have one shared field that will be available to almost everything that youll usually use with record producers. Thanks for sharing! Its a bit different for the asterisk indicators on Fuji and beyond. This is a lot more helpful. Continuing on from the example above, the 'Make' variable . Unfortunately, ServiceNow doesnt give us a simple way of accomplishing this. If you want to try hiding variables whose default values have not been changed, then you can modify the script like this Your question is outside the scope of this article. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Why do small African island nations perform better than African continental nations, considering democracy and human development? Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. producer. ServiceNow: Using Variable Condition field on custom tables. Good question. My line 3 is the if statement ending with the opening curly brace. I just tested on a clean demo instance and it worked fine there. What if you need to change the label based on some criteria unique to that table (such as change type or incident priority)? Not the answer you're looking for? (Service catalog fields are "variables", and they are different from normal table fields). retrieve all variables - record producer or RITM - from the generated ticket January 24, 2019 below example, i did this in a custom portal page widget. Seems to be something with the setDisplay function. From the ServiceNow Wiki, here is some documentation to read before you start building your report. I tried digging around online, but wasnt successful in figuring it out. Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. Should work the same way on sc_task as long as you have the same scripts in place for that table. Default variable editor The default variable editor is applicable only for record producers. I have tried encapsulating the macros inside containers and then editing the Hide Script to allow containers to be hidden with no success. My only remaining issue is hiding the variable set title if all variables are hidden. I think if you replace that with item_option_new then it will work better. Ive never had an issue with this in Firefox so Im not sure why it wouldnt be working for you. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. I've updated the article. I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. It doesnt have any effect on the approval summarizer as far as I know because client scripts dont run there. What video game is Charlie playing in Poker Face S01E07? Thank you for taking the time to read this, I hope this can be useful in the future. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. You will need a variable of Category and a variable of Subcategory. I created a string just to get it created but I assume it should be something else since only the sys_id will be displayed in that field otherwise (no reference). Any ideas on the possibility of changing the first form header/separator from A/B to just display A? Record producer will be. The post Certified Diversity Recruiters appeared first on Crossfuze. I tried it on several requests on both of our sites and it works fine so there must be something else blocking it from working for whatever reason that doesnt happen on ours bizarre ill be interested in seeing what Mark says.. g_form.setDisplay(variables.caller_id, false); works fine there. I wanted to post an easy way to do it . When the Category changes, the Sub Categories are populated as they should. var scriptCode = ; Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. Even the most proficient developers need reference material from time to time. Is there a reason that code wont work on a base task business rule? The question that Ill address in this post is different than both of those scenarios though. Hi All, Welcome back. I get the value with g_form.getValue(variables.city2) and setVisible is working for the variables. I dont have specific code for that though because it will depend on how your UI macros are constructed. I have been racking my brain on trying to get it to work on the sc_task table. Therefore, an administrator or developers should be very much clear about to decide which is best suited according to business need. function onLoad () {. Instead, you can create a UI Policy and make the variables not visible and apply it only to the target record. Advertisement Coins. Sign-up to get the latest news and update information from ServiceNow Guru! current.u_record_producer = cat_item.sys_id; Thanks James! You can search for prototype API javascript on google to find out more about those DOM selectors. I would like to be able to still use the variable set but change the label. 0. . Use the Data panel to see the variables and variable data types for a flow. What type of a field should the Record producer be? Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Great point. Currently all variables show up in those notifications. Click the Continue button. below is the server code function Im not aware of a way. Youll need to get ServiceNow support to help you with this. For extended tables (such as incident) you can override the label for a higher-level table (such as task) just by changing the table name on the label record and doing an Insert rather than a save. Get all unique values in a JavaScript array (remove duplicates). This is certainly possible, but it depends on how you are including those variable values in your email. Thanks Harry. You can create Service Catalog record producers directly from a table record. Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. However, they are currently on Berlin but are going to upgrade (skipping Calgary) to Berlin and was wondering if I should still be considering this or just use the new UI Policies for dealing with this. // Only run eval() function once to avoid recursive loop You did such an amazing job. ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. You should be able to change the table label of a form (the first form section label) with a script like this. To learn more, see our tips on writing great answers. Works great on regular variables though. You should use the new Mobile GlideForm API to change labels instead. There is also a ; missing in the end of the business rule (at least I had to add it to get it to work). I dont have a script to do that at the moment. /* Put all variable values and labels from the variable pool into an array */ I rebuilt the test cases on demo18 and everything seems to work fine. Any way to make this work on macros and Macros with labels? I know your script works for others, so it must be something within my implementation of sc_task. The dependent value is the value that this data depends on. How would I do that? It worked perfectly again after that. Then you can invoke the function from any form with a single line. g_form.setDisplay(variables., false); doesnt work anymore as referenced on this wiki article: http://wiki.servicenow.com/index.php?title=Client_Script_Access_to_Variable_Fields_on_Task_Records. . Thanks a lot. This will sound strange but what about form sections? 0 coins. Modifying the Label of Form Fields With Client Scripts, //Change the description label to 'My New Label' with bold red text, // gaining control of the variable in question with calling the getControl function and selecting the label, // In this area you can adjust all of the css related styles, //left element id = validate_select_0_title_row, //right element id = validate_select_1_title_row, Bringing the Update Set Picker back from the UI14 Gear Menu, Send a Knowledge Link when Attaching Knowledge, Collapse Navigation and Header Frames via Script, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); gs. Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Here is how you could set up the business rule. Erik, Its been a while since I implemented that but I know that you can run into errors trying to run client scripts in popups. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. If you can set it up and reproduce it in the ServiceNow demo instance I can take a look. It would be nice to not include those that are empty. We do this by leveraging the record producer Script field to populate the Record producer [u_record_producer] field created in the previous step. I used the catalog variable code above and it works great on the catalog item submission form. Hey Guys I am attempting to rewrite the label if a user has itil role.. What you would need to do is use current.setAbortAction(true) in your producer to abort the producer insert. For example, the Label is more user-friendly and should be used in text displayed to the user. I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. Yeah I switched to raw ampersands as an experiment and it worked fine. What is ServiceNow Record Producer 2. Here's another example that shows how you can access record producer variables using the 'producer' object. Label fields label. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. To get access to the Element (like with getLabel) you can use g_form.getControl (.) How to hide variables that already set to visible = false but has pre-defined value such as No, None, 1. Hi, I appreciate this is an old script now but it does still seem to work. Time arrow with "current position" evolving with overlay number. Thanks for checking into it I really appreciate you taking time to look at it. You can also view the icons within. Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! I've updated the article. If you preorder a special airline meal (e.g. Confirmed: Berlin Hot Fix 4 fixes the problem. eval(scriptCode ); Connect and share knowledge within a single location that is structured and easy to search. Preview. You would need to add variables to your record producer and populate your new record with these. It is possible, and this post will show you how it can be done. producerVars.addQuery(table_name, current.sys_class_name); // ADD THIS LINE TO USE EXISTING INDEX The answer is client scripting. Can I just do a section of the catalog item -> Variable Label as bold and rest as normal. This was just what I was looking for, thanks for sharing. I just updated the code above with some versions that should work better. Just recently learned about Display Business Rules. Thanks for closing the loop on this. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. A Catalog Item isa form used to submit information, a request, or to create a task. This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. Configuration fields . I think the problem is that youre trying to use this on a field that includes a hint and URL link in the label. *2 .getDisplayValue()DOCSMRVS.getCellDisplayValue()DOCSVariable.getDisplayValue()DOCS.getDisplayValue()GlideRecord, Variable(Label)(DisplayValue), Variable(Label)(DisplayValue)Variable(Name)(Value)API, GlideRecord.getLabel().getName().getDisplayValue().getValue()MRVS.getName()undefined, MRVSDOCS, ReferenceList collectorAttachmentChoice, ITSaaS.IT.. For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. They dont allow you to implement one single script to fix the issue. Video demonstrate that what is ServiceNow Record Producer and how to create record producer in ServiceNow. I've updated the article. labelElement.next().style.backgroundColor = color; I am trying to push some of the field labels into another field, field name(column name) is working fine but unable to print field label. Heres a script that allows you to do that. We use a number of ui_macros inserted as variables, and the client script seems to not be able to set those to hidden, even from the ui javascript executor. I can confirm they are being passed in the scratch pad. Your above solution works brilliantly, if we dont have check boxes and Containers. 2 Answers. This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. Is there an abort command you can put in the record producer script? Heres an example that you could use in an onLoad client script to change the Description field label on a Change request form, Of course, this is much more accessible if you include it in a global UI script. This was just what I was looking for, thanks for sharing. It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. ServiceNowVariable2Version: Rome VariableCatalog Item for(i = 0; i < emptyVars.length; i++){ Only thing I can think of that might work is just to replace the label text with label text in bold tags. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. What if you have a label that you want to change based on the user viewing the record? How do I find what Element I need to change when it is part of a variable container? Ex: https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d. The table structure and element IDs are different in the service catalog. Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. 2. The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. Ive just figured it out with some hints from your other post.
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