Air New Zealand Help & Customer Support | Get Help If you entered your login details on a suspicious site, If you opened an attachment, scan your device for viruses, If you've received a phishing email at work, follow your business policy, You will be asked to confirm your contact information (email address and mobile number), A passcode will be sent to you via your updated contact information, You will need to confirm the passcode you received on the verification page to validate your updated contact information. But please note, you can only do this at the time your book your flight. TTY users phone 133 677 then ask for1800 132 476. Offer is limited to new applicants only. Is it possible to have a joint Airpoints account? Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. If you've lost your Airpoints card, you can use the digital version of your Airpoints card in the Air NZ app. This should also be the same name that's on your current passport. A password manager stores all your passwords securely, so you do not need to remember them. Your flight was no more than 30 days before you joined Airpoints if you've joined recently. There is a chance that the fare will no longer be available when you click through to the next page so if you can't see it on the specific dates you are searching for, you should try expanding your search to dates either side. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. Air New Zealand Airpoints Loyalty Program - Review [2022] When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. About Airpoints - Airpoints Programme | Air New Zealand kiwi bank login - Loginma.com Watching your Airpoints Dollars and Status Points add up is easy with your online account. Cookware Online | Air New Zealand's Airpoints Store Can I use AirpointsDollars to upgrade my booking? Depending on your web browser, there will also be a lock icon in the address bar, the title bar of the window, or at the bottom of the window. You can also used them to pay for rental cars, holidays, wine and Koru membership. } Your password or passphrase should not contain yourAirpoints number, username, or email address. To make an Airpoints reward booking please call your local AirNewZealand Contact Centre. } Just check the box saying you are an existing Airpoints member and then enter your Airpoints number and PAC. Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. If you call AirNewZealand, we will need to verify your identity in order to help you. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. To access your booking online, it must: Be electronically ticketed - paper tickets will not be accessible Have 9 or fewer travellers In the air, you can earn AirpointsDollars on many AirNewZealand and Star Alliance flights. display: -moz-flex; Alternatively, if you wish to pay for rewards with your AirpointsDollars for your partner or another household member you can do this by creating a Gifting Register. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. Can I use AirpointsDollars to buy prepaid extra bags? font-size: 0.875rem; Half-yearly account fee is waived if $50,000 or more is spent on card since that half-yearly fee was charged, 2 complimentary valet parking vouchers per year, Joining fee waiver + $145 discount off standard 12 month individual Membership rate. Air New Zealand Login Screen. Existing HSBC customers transferring from another HSBC credit card or customers who have held a HSBC Star Alliance Credit Card within the last 18 months are ineligible for this offer. Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. What can I do? Your Airpoints number if you have an Airpoints related enquiry. Once your password is compromised on one site it could be used on others. And there's plenty of more ways he can help. Here's a simple guide to get back on course and make the most of your rewards. Still got questions? If you think you're missing AirpointsDollars or Status Points you've earned, you can claim for them, up to six months later. Watching your AirpointsDollars and Status Points add up is easy with your online account. I can't find the low greenlight deals but the counter says they're still available. height: 40px; Join for free today. Air New Zealand Promo Codes | 15% Off In March 2023 | Lifehacker * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. Air New Zealand Airpoints Program Review - The Source for Maximizing An Air New. Update your contact information. Airpoints and AirpointsDollars are registered trademarks of AirNewZealand Limited. Save time with Air New Zealand and earn Airpoints Dollars Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. The cities featured on grabaseat vary daily, but you do have a few options to find out what's on offer: Is there a child or infant price for grabaseat deals? Earn Airpoints Dollars with Avis Car Rental | Avis Car Rental It is crucial that the name under which your reservations are made matches the name on your Airpoints account exactly. .content.header-bottom { Air New Zealand Privacy & Security Policy. Learn more about suspicious emails and messages. Request Login/Password Reset - Air New Zealand Airport Transfers Does this mean I will automatically get all other AirNewZealand email notifications? Benefits include lounge access, priority check-in and extra baggage allowance. You can use your AirpointsDollars to buy any seat for sale on AirNewZealand's website. Earn AirpointsDollars and Status Points with Westpac's range of credit cards. Password Self Service - airnz.co.nz kiwi bank login - Loginkk.com Eligible purchases exclude interest free promotional purchases, balance transfers, cash transfers, business expenses, cash advances, fees and charges, BPAY, any disputed transactions and government fees and charges. Activate your OneSmart card - Air New Zealand What happens if I do not have access to a registered mobile or email address? Select 'Your balances' on screen to see your AirpointsDollars and Shairpoints balance (and much more), Your flight was in the last six months if you are an existing Airpoints member, Your flight was eligible to earn AirpointsDollars and Status Points, If it was a business flight, you were a member of Airpoints for Business when you flew. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. and he will do his best to retrieve it for you. Why are some dates not shown on the low fare finder? (AirNewZealand reference numbers end in "H".). This is a security feature to protect your account. It may take a little longer than usual to get back to you. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. You can call our friendly team on 1-800-262-1234, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. You must provide an email address to register for an online Airpoints account. If the name on your Airpoints or Koru account does not match the name on your current passport, you can update your profile by phoning our contact centre on 1800 132 476. And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. I've forgotten the password and/or username I made up when I registered online. Are grabaseat deals only available online? As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. The team are available 0900 - 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as . Can I exchange my AirpointsDollars for cash? Download the Grabaseat mobile app through. Air New Zealand Internet Banking. Onboard your flight. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. Can I use AirpointsDollars to upgrade my booking? *Terms and Conditions Rewards programme points will be awarded on eligible rentals. If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. SECURITY WARNING: Once you have finished your session, please ensure that you log off and close all browsers. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. A password manager stores all your passwords securely, so you do not need to remember them. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. This varies and can be quite random. You could be asked to answer security questions only you would know (for example, you might be asked questions about your Airpoints account), or you might be asked to verify a one-time PIN code that will be sent to your mobile phone. Find out more about claiming missing points. There are many ways to earn AirpointsDollars - to find out more,click here. width: 100%; See the applicable Credit Card Conditions of Use for full details. Keep track of your Airpoints Dollar balance wherever you are. Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. HSBC Star Alliance Rewards Terms and Conditions and Star Alliance Rewards Terms and Conditions apply. AirNewZealand will never ask you for your password on the phone or in an email. Please note we are not reissuing Airpoints cards now. How do I check my AirpointsDollars balance? Do update your password regularly. How can I improve my chances of getting a greenlight deal? 0800 352 266. Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. Air New Zealand Coupon Codes for February 2023 | news.com.au We can also put your Airpoints account on hold to keep it secure while you investigate. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. If you've not registered yet, you can register for Airpoints online. Contact Us & FAQs | Air New Zealand's Airpoints Store All you need is your six character booking reference ending in "H". Air NZ - Apps on Google Play You can also purchase a Star Alliance upgrade using AirpointsDollars. Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. .content.header-bottom .usp-content { Learn more about suspicious emails and messages. If you've clicked on a link in a Phishing email or scam message, act quickly. If you notice any suspicious activity, report it to us and take steps to protect your Airpoints account and personal information. Your account will not be locked instantly, but you may not be able to complete transactions. Set your contact details, flight preferences and more. 2 Certain purchases and transactions do not earn AirpointsDollars or Status Points, as applicable (see the applicable Credit Card Conditions of Use for full details), including: fees, charges or interest, balance transfers, credit card repayment insurance, tax payments (including local council rates and ACC Levies), gambling chips or gambling transactions (including online gambling), cash withdrawals from your account, money orders, travellers cheques and foreign currencies in cash, business-related purchases made with a Westpac Airpoints credit card other than a Westpac Airpoints Business Mastercard and transactions on any nominated account(s) linked to your Westpac Airpoints credit card. Inflight Wi-Fi. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. Earn Star Alliance Points on eligible purchases2 and convert3 to AirpointsDollars. You can also complete a MEDA form, or find out more about flying with a medical condition. } To start, please enter your username. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. If the wrong person gets access to your personal information, they could use it to impersonate you, leaving you vulnerable to identity theft. Find out what you canspend your AirpointsDollars on. What time do greenlight deals go on sale? As you move up the tiers, you'll enjoy great extra travel benefits and privileges. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Visit airnewzealand.co.nz/koru for details. * At the start of each month, the earn rate tiers for your Westpac Airpoints credit cards, will reset. Plus, earn Star Alliance Points on eligible purchases2 with the HSBC Star Alliance Credit Card1 and convert3 your points to AirpointsDollars5. You may see a try back later or try back later this morning/afternoon message, in which case you need to keep checking the grabaseat site. $70 spent = 1 Airpoints Dollar up to a cap of $60,000 3. Visit www.hsbc.com.au or call 1 300 30 8 880. No, AirpointsDollars may not be exchanged for cash. Our range of AirNewZealand credit cards, issued by Kiwibank, reward you with AirpointsDollars for your everyday spending* and also give you the ability to top up your AirpointsDollars balance. An introduction to Air New Zealand Airpoints - Point Hacks NZ Monday to Friday (excluding public holidays) NZDT 8am - 6pm. The same applies if you are a Koru member. You will then be able to enter a new password.
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