box-shadow: none !important; NetGem), but a lot of consumers today still have one of their boxes installed. I successfully managed to replace a failed Seagate hard drive with a 1Tb Western Digital. Fortunately, whether you're dealing with signal loss, missing channels, distorted or pixelated picture, spotty audio, a faulty . So if you joined us or have renewed your contract on or after this date, youll be charged for not returning equipment to us. Check your box has a stable connection to the internet. Same issue as most, strange noises during boot after power failure, probably rendered hard drive corrupt. Make sure when reconnecting the cable from the lid to the pcb that you get a loud click to show it has gone right in! Would have thrown the box away without finding your site. Thanks again, youve saved me a lot of money having to buy a new (different brand) box <3. Its a 750Gb Toshiba drive. BT Vision+ Pace DiT7431/052B Box. body.custom-background { background: none !important; } #content { background-color: #EAEAEA; } I wonder if TRIM optimisation has be running on the SSD? Once the menu is up you might need to do a factory reset with deleting the recordings to reformat the drive if it is not brand new. This will cure the clicking/buzzing/beeping noise fault that stops your YouView box from booting up due to hard drive failure. Any BT-specific recordings that you have on your hard drive won't replay after your contract ends apparently, but the Freeview recordings will continue as normal. Ive just fitted the hard drive recommended in the instructions but cannot get into Maintenance mode. Waterpik WP-450 Flosser Battery Replacement, Philips AirFloss Battery Replacement Guide, Blu-ray Player Zone A,B,C to Multi-Region, New Bearings Available for Nutri Ninja Blades, New Article About Karcher Window Vac Spare Parts. Many Many thanks! Is it faster with the SSD & how big was the ssd I have a 320g is that big enough. A few black screens as it reboots, but if you are patient it gets there. When you get the Maintenance Mode prompt on screen, press the power button to bring up the maintenance menu. A reboot is often enough to fix this issue. You can also buy or rent the latest films and box sets from the BT TV Store. I am through my power line adapters. And that's with anytime calls to non-premium numbers. Looking at your photos of inside the box there is a large plate on the underside is that easy to remove? " /> If so why are BT misleading customers into believing that they need to return their YouView box? The drives listed above are all 2.5 drives so they are the correct physical size. Not tried the BT Vision option but I wouldn't expect that to work. Just to update things further, my new drive is refurbished and was formatted in Windows. We followed the user guide instructions and Googled every possible solution without luck. As I said above I unplugged the Internet from it for that day but that's probably not required. Choose preferred time limit from 2, 3, 4 or 12 hours options. This guide covers the 500Gb models made by Humax for BT . I have fixed mine I had bought a used hdd and it was formatted in fat 32 and did not work, if you google completely format hdd removing all partitions i watched a video you do it within dos on windows took less than 5mins at the end though finish instruction on assign, do not do the format for the pc just insert drive in you view box and bingo up and running. Sometimes, you may experience weak signals due to poor weather. Thanks very much, good for the Planet as well as my wallet. Simon, on a BT or TT supplied YouView box (including second hand bought ones) both BT and TT are only responsible for their own services, which are only the live channels and Video on Demand features they provide. Its still working fine with an average usage of 7 hrs live tv per day. Thanks, See our connection guide. The ultra-compact YouView box gives you 7 days of catch-up TV and the full range of Freeview channels. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. Naturally he blames the box, saying it is faulty after retuning and testing. We know how important recordings are so we do offer options to keep your recordings. var removeEvent = function(evt, handler) { If you're able to, make a note of all your preferred settings and scheduled recordings as you will lose them once you've completed a Maintenance Mode reset. Welcome to our best TV experience yet. on catch-up as I was not paying for their TV services. How To Become A Commercial Diver In South Africa, Brilliant! All good Cheers! Right everybody at IONIC and Bloggers big thanks for diagnostics to confirm my YouView problem with unit cycling on switch on . fbq('init', '128412981189068', {}, { The ribbon cable connector to the lid button had not latched to the main PCB during re-assembly and came away when I lifted off the lid to check. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. Connected drive to computer with a SATA to USB cable and removed the NTFS formatting, try again but still no Maintenance mode. 11 and it clones hdds ssds and NVME ssds too. Sounds like if its not the disk at fault it can possibly be transplanted in to a new box. Moral here is buy a new drive, not refurbished, especially if your old drive has fully stopped spinning. Tried all maintenance mode options. All rights reserved. However, when using the SMART standby option, I noticed the disk span up and back down again about once per minute, which was quite loud. Once the lid was off, my suspicion that the hard disk was responsible was confirmed. YouView TV Ltd 2023. FOR SALE! The second email is the follow up with the instructions on how you can return it. YouView TV Ltd 2023. I tried all 5 options in M mode and kept getting the same answer. It is headquartered in Mumbai, Maharashtra. Unless the drive is an AV grade model it might not last as long as an AV grade drive. Everything works perfect thanks to your easy to understand instructions. I hope it still works ok cos I've not long since bought one it's better for entertainment than freesat I think. AV grade drives for audio-video usage are fitted to these boxes, designed to be quiet with low energy consumption but also supporting the recording and playback of multiple, simultaneous, high-definition, video data streams. Starter includes a basic YouView box with over 100 channels, catch up and on demand, and you can add BT Sport (as long as your broadband has a download speed of at least 6.5Mb). display: inline !important; When I follow the procedure to enter maintenance mode I get a blank screen. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. If your box is out of its 2 year guarantee you might be on your own unfortunately, unless you want to get into DIY solder reflow ovens! This is to support the feature of pausing and rewinding live TV. The Ethernet cable is securely connected to the Ethernet port. when in fact I have the anytime call package and when I asked for the anytime call package to be removed I was told that if I did that or indeed if I made any other change to my broadband or call package it would initiate a new contract (wrong again!). Thanks Russell. Is it possible to subscribe to bt tv if you dont take there broadband ? Not tried the BT Vision option but I wouldn't expect that to work. Get in touch Need more help? I have factory reset with saved recordings and still not fixed. This was great. Remember to plug in the cable between lid and PCB before screwing the lid shut! I tried to run disk check. If you've been inactive for a certain amount of time, we'll give you a nudge and say your box is about to go into standby. I couldnt even get the box as far as the maintenance road which I can with the failed (beeping) old disc, or without a disc in at all. Here's everything you need to know: What is Ultra HD? You can re-use the YouView hard drive in a computer but it will need repartitioning and formatting first. The short machine screw goes in the back panel. What software did you use to clone the drive? Only if you want that SSD to die prematurely! I can't see how they would be able to get away with nobbling their boxes post-contract unless before providing a new box, they clearly stated this in their promotional material and T&Cs. JamesB Member Posts: 841 15 October 2013, 8:04PM A moderator in the BT Forum has confirmed that the box will still work after cancelling. Hi, Due to the 30 day's notice I won't know until 29th December but to be safe I've unplugged the Ethernet from the box until that date has passed. I think you could a) clone the disk first, then b) extend the final partition to take up any extra space on your new drive, Im thinking of those with 500Gb drives wanting to go to 1TB. Everything else will continue to work perfectly. My box got into the loading loop and beeps several times after switching it on. After buying a new Seagate ST500VT000 hard drive I turned it back on and did a software reset and everything is working as before. Thanks very much, your procedure worked a treat. Worked a treat for my youview box thanks , Hi Once you complete your initial 12 month contract your box is 100% yours to keep. Just to add to the above. Which is actually more likely, coming from poorly trained staff for whom TV training just seems to be an over-skim. As Graham pointed out, whether. It does take several minutes for the maintenance menu to appear. (document.getElementsByTagName('head')[0]||document.getElementsByTagName('body')[0]).appendChild(wfscr); Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. Saved over 100 on buying a new box. document.addEventListener(evt, handler, false); See the table below for links to buy the different makes and sizes of YouView Hard Drive. And if you cancel your contract it is only these services that will stop (in this case BT TV). I am thinking of signing up with BT before midnight tonight. Awesome advice! I had a similar problem. Fortunately I had an old 2.5 HDD lying around and it has now been put to work. Given the number of people leaving comments, it must be a common fault. .woocommerce button.button.alt:hover, .woocommerce input.button.alt:hover {background-color: #22a9f7} Our box packed up giving that irritating occasional beeping noise whilst stuck on the loading screen. I get the waking up screen, then it goes straight into m mode. Many thanks ordered a replacement hard-drive and fitted it as per the instructions above. Reports about this have diminished, so maybe BT finally put a stop to the misinformation. If the Seagate drives are in short supply the Western Digital and Toshiba drives can be used instead. Thanks for the advice worked like a dream got a WD 500Gb WD5000LUCT on ebay for 29.95 inc del. After a few minutes you will be greeted by the hidden maintenance screen. Announcements, Guides & Community Updates, Here's where you can find out more about returns. Its in their commercial interest not to advertise the consumers rights. In the end, I replaced it with a 240GB Crucial BX500 SSD and now its silent :). A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. The new hard drive wont be damaged by installing it in the YouView box. Choose the first option Software Reset and press the right-arrow button to confirm. Great instructions thx, bought a new drive (exact same 1tb WD drive). BT TV Box Not Working. This site uses cookies. Admittedly, YouView may be losing ground to cheaper rivals (e.g. A YouView Box FAQ Some On Demand apps are only available in certain regions. It happened fairly soon after the latest update that was released at the end of Jan 2021. Resetting both your box and your router is likely going to be the easiest and quickest solution to this problem. Thank you again! Visit our full contacts page here Great instructions! I had a spare laptop hard disk (Hitachi, 80Gb) so I followed these instructions to fit, and it kinda worked the box was now alive, it would record the current programme if I pressed the record button, but anything I set to record failed. egregiously misleading and I suspect deliberately so, in order toobfuscate people rather than enlighten them. Thanks to this site, I was able to buy a correct replacement disk (eBay) and now have a newly functioning box. Thanks for the advice. This is due to the fact that the hard disk is being continuously written to while the box is on and a live channel is selected, even if not specifically recording a programme. They will only unscrew partially i.e. Am I safe in trying the new drive or will I render it useless if the box was somehow bricked by the update? Just repaired my box with a new hard drive from eBay for 23 following your instructions and works a treat! So recording and pausing programs works exactly the same, the only things that don't work anymore are the BT TV specific options. Thought I was going to have to spend 150 on new one. Hi! The main TV downstairs had a Freesat box, YouView box and PS3. Very pleased with the diagrams. Only some main power transmitters have the COM 7 and COM 8 mux and these are lower power than the other Mux. This is obvious if the old hard disk is broken, but if you are just upgrading your box with a larger hard drive the new drive will become married to the box. Assuming youre already with BT for your Broadband, then the costs are as follows: TV service: Either 4 a month (basic service) or 12.50 for the unlimited service. Ordered a replacement Seagate drive, followed the procedure above and happy days!! Exactly, but even ex-BT TV customers were led to expect that it would operate as a standard Youview box on cancellation. Not tried the BT Vision option but I wouldn't expect that to work. Does this post mean a BT customer can keep the BT Youview box when their contract is up? Just repaired Humax T2120, from failed Seagate 500 GB to Toshiba 1tb. I ordered a new Seagate ST500VT000; when it arrived I started to suspect it wasnt factory-fresh Put it in the box, but couldnt get Maintenance mode, just a blank screen even after an hour. Thanks for the guide. FOR SALE! Ethernet - Next, you'll want to go ahead and connect your ethernet port to your Youview box. This I think was preventing the box seeing it and formatting it. If you cant get into maintenance mode then perhaps the fault is with the main PCB/circuitry rather than the hard drive BT's YouView boxes allow you to watch live TV let you seamlessly watch live or on-demand TV across multiple services, including Netflix, iPlayer and NOW TV. Weber County Sheriff Jobs, It's been a I have spoken to them already about something else. Using Ultra HD See all Set up results Was this helpful? You might also be able to upgrade your 500Gb box to a 1Tb hard drive or higher and although this has not been tested by us, our readers have reported success. It started ok, went to M mode, I chose the top setting and bingo, box worked AND kept all my recordings. Hi, I have just received my first YouView box with recording facility from BT (500gb) and having read your really excellent instructions I cant wait for it to fail so I can fit a larger hard drive just a joke! Followed direction to eBay to get a Seagate 500gb New replacement hard drive , and was delivered next day (thanks to eBay ). My box hadnt failed completely but was malfunctioning, unable to play back or use the apps, and I guessed it was a corrupt hard drive. Is the soldering easy or should I take it to a hifi repair shop? Bought the 500gb seagate drive, 30, fitted it, and box was up and running in 10 minutes! Below is a photo of the original YouView drive which is a 500Gb Western Digital disk from their AV-25 range. Is it possible to reuse the old hard drive? Easy to do the replacement. In BT 's case the operator will charge up to 50 for their broadband routers and up to 115 for their YouView TV set-top-boxes, although you can of course simply return them when switching away and avoid the fee entirely. Anyone have this for a 1TB drive? Once reassembled your box will need to be re-initialised by powering it up into maintenance mode. I found them when our box started humming a tune and I wanted to know how to take the thing apart. Instructions for doing this can. Thank you so much for these instructions! .woocommerce ul.products li.product .onsale,.woocommerce span.onsale,.woocommerce #respond input#submit:hover, .woocommerce a.button:hover, n.push=n;n.loaded=!0;n.version='2.0';n.queue=[];t=b.createElement(e);t.async=!0; http://www.digitaluk.co.uk/industry/About_DTT/The_postcode_coverage_checker, https://www.productsandservices.bt.com/products/add-tv. Seagate ST500VT000 drives were fitted as an alternative to the WD drives in some boxes. and that I would need to return the YouView box to BT (almost certainly wrong!). 05-06-2019 Our set-up is quite simple. If I boot up without pressing any buttons it gets stuck on the loading screen. You can get to the cog by pressing Up and right after opening the Menu. It now appears to be working fine. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Or maybe not. And I shall soon be switching my broadband and landline over to Vodafone Gigafast - Im just waiting for my street to be cabled - so theres no point in renewing my BT contract.I was told by the BT customer service agent that if I wished to cancel my BT TV service I would need to give BT 30 days notice (pretty sure thats wrong!) Yes if its a used disk it doesnt need formatting, it just needs any partitions deleting. You must give us 30 days notice before you leave Your service will stop 30 days after you cancel your service. Is this really the case, as I thought these were key features of the box? YouView is now the OS behind the BT TV, TalkTalk and Plusnet set-top boxes. Video released for Waterpik WP-450 Battery Replacement, Waterpik WP-450 Battery Replacement Guide, Making your Blu-ray Player Multi-Zone or Multi-Region, How to Make your LG DVD/Blu-ray Player Region-Free for DVDs. Is it worth me opening up the box to see if I can spot a lose wire or blown capacitor etc? var wfscr = document.createElement('script'); Many Thanks..! If youd like to join in, please sign in or register. After slotting the new hard drive in place fit the lid and turn the box over again so the new drive and PCB are resting in the lid. I have swapped HDMI leads and still does not work. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. Just to add my thanks for the superbly clear instructions ! } After some trial and error work out that the disk needs to have a fat32 format partition for the box to be able to recognise it! A YouView box is a set-top box, a device that converts the signals into something that your TV can read and display. Let us know how the SSD survives. It is also applicable to the similar looking 4K Ultra HD BT YouView boxes (DTR-T4000) which have a 1TB hard drive fitted. Thanks Again! }; Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. It sounds like there might be another fault rather than the hard drive itself. Excellent guide which I used to replace the failed drive in my BT youview box. My husband . Havent tried the option with removing recordings yet. .woocommerce .woocommerce-message::before { color: #22a9f7; } Release both buttons a few seconds after the BT logo appears on the TV screen. If you are bothered about BT hobbling your box, an idea I think is ludicrous, don't connect it to your router. The hard drive will work fine with the box on its side. Sound on HDMI did not work initially but yet again thanks to blog some else had had this experience and posted the resolution .Great experience keep up the great advice. You can also buy or rent the latest films and box sets from the. Please leave and tips, comments or questions about replacing YouView hard drives below. 2 avenue lalla amina tabriquet sal, Heures de travail: if(/(? Menu. Followed your instructions and couldnt have been easier. thanks again. That's why we have an automatic standby mode. What about all those who bought Retail Youview Boxes ? I got the box working again got into the maintenance menu and selected the first option. Hopefully that will be good for a couple of years and then Ill replace it with a new one. If you cant there might be some other fault with the box such as failed RAM or flash storage. Then the YouView software can create its own partitions on the drive. for (var i = 0; i < evts.length; i++) { Hope this helps any future users. If so what file type.? If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. It's available as a tuner app for Sony's connected 4K Android TVs,. Replaced today after ordering & following your link on eBay. Thanks for the installation guide. All Rights Reserved. Great article and guide! How To Become A Commercial Diver In South Africa, The DN372T boxes are a different generation to the ones in the guide above so will work differently. Is that to be expected? Works fine now. However I also have a BT TV UHD YouView box plugged into HDMI1 and this is. first time I have ever done anything like this and I followed this step by step and Im happy to say I am up and running. @media (max-width: 768px){.better-responsive-menu .sub-toggle{background:#0077c5}} Many thanks for your article. These are also AV grade drives and are available online through eBay here. I then found an old laptop HD and tested it with the SATA to USB cable before fitting it in the DVR. The box should function (more or less) as a Freeview Play box. I had a Seagate drive but got a Western Digital drive off of eBay to replace it. Not sure what box model you have? Ordered a new Toshiba 1TB HDD, which was delivered today. Remove the screw near the back of the PCB and the one near the front panel. t.src=v;s=b.getElementsByTagName(e)[0];s.parentNode.insertBefore(t,s)}(window, But it still doesnt work same as before, it wont enter maintenance mode and doesnt load. Catch up/on demand via YouView on Sony relates only to content made available from the BBC, ITV, Channel 4 and Channel 5. Gently align and tighten the four hard drive screws. http://community.bt.com/t5/YouView-fr. Phone opening hours are: Monday to Friday, 8am to 9pm Saturday, 8am to 8pm Sunday, 9am to 6pm Notification We'll always notify you when your contract ends. The maximum is probably 1Tb or 2Tb as there is some sort of addressing limit on some computer systems for drives above 2Tb. Visit our full contacts page here. Thanks for your very clear easy to follow instructions which helped this 69yo silver surfer fix his box in minutes!! Up and running now Thanks Hi, I have tried your method and my 2100 youview box just goes to black screen after I press the power button to enter maintenance mode. if (window.wfLogHumanRan) { return; } I have to wait for the box to reconnect the internet and restart . height: 1em !important; My box wasnt initially recognising the new drive. Again, many many thanks. Unfortunately, I get to YouView>please wait, loading but then it switches off (red light), switches on again and goes through the same procedure. Thanks for the guide! Unfortunately it turned out that it wasnt the HDD causing a T4000 to enter a Maintenance Mode spiral-of-death. /*
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