Qantas maintains it has excellent relations with what the chief executivecalls "our people". The Group Policies apply to Qantas Group entities and employees in line with the Group's Corporate Governance . The Board Charter is reviewed annually by the Board, with the last review conducted and amendments approved on 24 August 2022. We are red-lining, running at max capacity in a very dynamic, challenging environment. The Board has overall responsibility for the governance of risks. In that time, weve seen massive economic and technological advances and responded by transforming and adapting our business, setting milestones for the aviation industry along the way. We're playing an active role in setting and meeting these ambitious targets, and were guided by a simple philosophy: measure, reduce, offset and influence. Modern slavery including child labour / forced labour; Cyber security including data and credit card protection. Opens in new window. Opens in a new window Gattinoni Business Travel expands footprint following acquisition. We recognise that corruption has a negative social, economic, political and anti-competitive impact wherever it occurs. Satguru Travel, based in Wembley, London, is joining Uniglobe's network alongside Istanbul's Karavan Travel, which has been operating since 1969. Every employee and contractor is aware of risks to the business and their responsibility to manage those risks, and we encourage employees to highlight actual or potential concerns. Now, the first thing we do is have a look at what work is up to its time limit and has to be done, so the plane can fly the next day.". BLUE STAR'S RISK MANAGEMENT FRAMEWORK The Company has adopted the Committee of Sponsoring Organizations of the Treadway Commission "And then what they do is, they play one group of pilots off another group, and essentially threaten to take the flying a group of pilots is currently doing and give it to another group of pilots.". Opens in a new window The aviation industry frequently deals with uncertainty, whether it's in the price we pay for fuel, business and consumer confidence and demand levels, weather patterns, geopolitical events and as seen recently, pandemics. A key test is whether participating in these external initiatives complements and extends our own reporting in a meaningful way. Comply with Group Management Systems and Policy. This will have negative impacts on the company profits and may also be an opportunity for the competitors to thrive. In line with this, the Qantas Group committed in 2017 to align our climate change-related disclosures to the recommendations of the Taskforce on Climate-related Financial Disclosures (TCFD). It's a theory of accident causation based on thismetaphor, because all human-designed systems are fallible:They have holes in them, like a slice of Swiss cheese. Qantas maintains a strong governance structure over its risk management activities. Yet its own employees, and not just union officials, raised these concerns with Four Corners. Read more hereOpens in new window Olivia joined Qantas in 2009 and has held several positions, including the role of Chief Customer Officer, Group Executive, Brand, Marketing & Corporate Affairs and Group Executive for Government Relations and Corporate Affairs. contacting the Whistleblower hotline, which is independently managed on behalf of Qantas by PricewaterhouseCoopers (via phone on 1800 855 212 or +612 82661453, via. CHESS also has oversight of risks associated with regulatory compliance. Therefore, job security is absolutely paramount, and pilots cherish their job security. Tax risk management is governed by both the Qantas Group Risk Management Policy and the Qantas Group Tax Risk Management Policy, ensuring corporate governance obligations with respect to tax risks are met. And it was only realised it was done the wrong way just before the cargo hold was supposed to be closed.". In line with the UNGPs, we engaged expert advisory consultants to lead the refresh of our salient human rights issues. Part of Wallace's remit will be to guide preparations for the company's "Project Sunrise," according to Qantas. Third, any lucrative business will attract new competitors. Sustainability Portal Both roles will report to Qantas Group CEO Alan Joyce. Tinos airline experience also includes roles at Ansett and Skywest. The objective of this Risk Management Policy (RMP) is to ensure that we are managing risk to the best of our ability to enable the successful achievement of the Bank's objectives. New airlines entry in the industry and competition in the domestic market, Other Tools and Techniques Tool Identification Techniques. *Subject to a dividend being declared by the Board. To find out more about our safety strategy and performance, see page 16 of the The same tactics were used with short-haul pilots in the modernisation of the domestic fleet. <>/Metadata 362 0 R/ViewerPreferences 363 0 R>> Qantas Airways Limited shares are up 1.5% in Tuesday trading as we head into the lunch hour. The latest FRMS was given the thumbs up by Australia's aviation safety regulator, CASA, following a 12-month trial. To find out more about our diversity strategy and key focus areas, Andrew was previously the founder and Managing Director of a large public affairs firm that was acquired by the Ogilvy Group in 2001. The frequency with which the Board is informed about issues depends on the significance of the specific risk. The Qantas Group's strong governance frameworks are overseen by the Board of Directors and the Group Management Committee. Jetstar-branded carriers operate more than 5,000 flights a week to more than 85 destinations. The role of CEO of Qantas Domestic and [] Read more Our Group training matrix identifies those employees who, due to the nature of their role, are required to complete anti-bribery and competition law training. 3. As a result, we have emerged from the pandemic a stronger and more resilient company. On 1 May, Qantas announced changes to its executive team that will take effect on 1 October 2019. "So, for that critical safety sensitive role, basically people are now being paid the same as if they worked in a fast-food outlet or worked at a supermarket. Opens in a new window So when we think about sustainability today, we define it in simple terms. Lesley has extensive senior executive experience in the airline industry in customer, brand, marketing, operations, digital and new ventures. Oversight is maintained through the assurance activity of Qantas Group Audit & Risk, and ultimately the Audit Committee. 1 . With a lower Australian dollar, inbound and domestic tourism are growing faster than at any time since the Sydney Olympics in 2000 - a crucial input into the future development of the Australian economy. The Qantas Groups approach to doing this rests on three pillars: Looking Ahead, Delivering Today, and Acting Responsibly. Since 2007, our We provide high-quality papers covering a wide range of services. The UQ Policy Handbook is to assist UQ staff developing policies and procedures. The three principles that underpin this approach are: Every Qantas Group employee is a custodian of our reputation for excellence and integrity, with a responsibility to uphold the standards we set ourselves and the values we represent. Strong corporate governance sets the basis for the effective management of long-termrisks and opportunities, and positions the Qantas Group to create, protect and enhance shareholder value. Definitions 1) Life insurance and pension programs are primarily managed by HR and Group Compensation & Benefits. We have seen airlines like Virgin like Rex come into the market and start up from scratch and the national carrier to survive has to have adapted to it. As a matter of fact, only particular people are gifted with a talent for writing. %PDF-1.6 % Our Business Integrity Compliance program is overseen by the Qantas Board, through the Qantas Audit Committee. Likewise, bullying or any form of occupational violence in the workplace is not tolerated. An important element of this is to ensure we continue to refine the findings of our climate scenario analysis and incorporate them into strategy and planning decisions. Pilot Keith Marriott retired in 2020 after a career flying planes for Qantas that spanned 36 years. Board & Committee Charters - Crown Resorts Corporate Governance Board & Committee Charters View our charters. You'll have: A minimum of 5 years of experience within the Aviation industry. The respect of human rights is key to our business practices, and we proactively undertake ongoing human rights due diligence in our operations and across our supply chains. hereOpens in new window A mistake will be made, there will be an incident, and I believe that Qantas management are underestimating the impact of their behaviour. "For workers, agreement termination is a threat that their remuneration, their working conditions fall off a cliff,"Professor McCrystal said. due to superior cost and risk management 46 new domestic routes announced including 31 launched in FY21. m@oo!X7dKr\L:==U>KzurVUI:'7OSr/*X\o+]Ll(f~["[ g[nf8fe;C{:dw%,[$=.`_ vCU=oVVy6a+DrvkyN~/ p,F m+] Bc9 We do this by mitigating unconscious bias and improving access to flexibility, talent programs and dedicated leadership development. We continually review the criteria we use to identify and assess supplier risk to ensure our methodology is reflective of the shifting global environment. Our sports and arts sponsorships are focused on supporting elite Australian talent and helping our national teams excel in global competitions. "We're expected to do basically the tasks that the Qantas ground services did, but with a lot less numbers and experience," said one worker from an outsourcedcompany used byQantas to manage ground-handling. . Prior to joining Qantas in 1996, Naren worked for Air Pacific (now Fiji Airways) for 12 years in various executive roles, including Chief Operating Officer. The Qantas Group highly values and promotes a speaking up culture, where all Disclosing Persons feel comfortable to raise matters that are of legitimate concern to them, including in relation to a potential breach of any legal or regulatory requirement or a Qantas Group Policy. You'll facilitate risk workshops for strategic projects/initiatives and business as usual activities as required. He is a member of the ACC General Counsel Advisory Board, and ACC Australias GC100 and Advocacy Network. Supporting our Code of Conduct and Ethics is a suite of policy documents, procedures and guidelines that outline the minimum standards required of all our employees, and which support our employees to act legally and with integrity. Risk management is a part of decision making. Andrew is also the Qantas Group Company Secretary. As cancellations and delays threaten Qantas's reputation with customers and its budget faces challenging conditions, can the airline turn things around? Resistance to Qantas's proposal from the flight attendants and their association crumbled. This may lead to the closure of some of its international business segments. As weve done during the pandemic, were continuing to transform to make sure were well positioned for the future. However, some employees Four Corners spoke to worried that, amid outsourcing and loss of experience, and cost-cutting and chaos at airports, the layers of defence had thinned. The global nature of our business means that we interact with government and their agencies across the regions and countries in which we operate. His work experience covers both full service and low cost carriers. Annual reports The Annual Report contains key financial information about Qantas, as well as important operating and corporate information. "What we have had to do over the years to be efficient to be able to compete in a very competitive in market," Mr Joyce told ABC's Four Corners, in answer to our questions at the Qantas group financial results briefing. We hold ourselves to high standards in everything we do and give others the information to evaluate our performance. Policies Policies Find the information you need to service your customers with ease. Many of our employees donate their time and skills to good causes. TheQantas Group Business Practices Document (PDF)provides an overview of our beliefs, values and business practices and highlights the standards to be upheld by all employees. Jetstar's community initiatives include Star Kids, which raises funds for World Vision, and Flying Start, which offers grants for charitable initiatives. :`lw Opens in new window. Lesley is a Director of the Australian Brandenburg Orchestra since October 2015, a Director of Venues NSW since May 2017, a member of Chief Executive Women and was previously a Director of Taylor Fry Pty Ltd from 2015 to 2017, a Director of the Qantas Foundation from 2009 to 2017, and a non-executive director of UNICEF Australia from 2006 to 2015. Our commitment to strengthening business resilience and fostering a risk aware culture creates the foundation for sustainable performance and adaptability to respond to shifting market conditions. Qantas categorically rejects claims that its aircraft maintenance engineers are overworked or that there is a risk to safety. GROUP RISK MANAGEMENT POLICY - MAY 2021 Through our streamlined enterprise wide approach to risk management the Audit and Risk Committee is provided with visibility of material risks and our risk mitigation strategies. He is a member of the Institute of Chartered Accountants in England and Wales. In addition to her current responsibilities, Lesley has played an active role within Qantas Group in talent development and inclusion and diversity. The Group aims to ensure a safe and fair working environment for our people and we also recognise the rights of our employees to freedom of association with unions and collective bargaining. On the other hand, it could suggest that skill and experience, an important layer of defence, has been eroded. There's a lot that can go wrong. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The CHESS has responsibility for strategy, policy, systems oversight, monitoring and corporate governance over operational risks of the Qantas Group. While the new FRMS allows for flights in excess of the current 20-hour ceiling, Project Sunrise flights will still need to be approved on a route by route basis. The system integrates the management of risks associated with aviation operational safety; workplace health and safety (WHS); aviation and cyber security; privacy and data governance; environment (including climate change); and business resilience. We support an ethical supply chain through our due diligence program, which assesses potential third-party suppliers, including those who act on our behalf, to identify those presenting an elevated risk of bribery. Jetstar Asia Airways, based in Singapore and managed by Newstar Holdings, majority-owned by Singapore company Westbrook Investments (51 per cent . Flights are being cancelled because crew are running out of hours to operate these flights in the time it would take to fix the issues.". better managing the behaviour of customers. "It was a metaphorical gun to the head," Tony Lucas said. The Group has partnered with external consultants and climate change experts to further understand the physical and transitional risks, as well as emerging opportunities that may arise from a changing climate. After three years and $7 billion in statutory losses due to the pandemic, the Qantas Group has returned to profit with a record result for the first half of FY23. The Qantas Group entered the crisis in better shape than most airlines. Our due diligence program assists us to assess and ensure that those we partner with operate with a commensurate level of integrity, operate within the law and meet our requirements. Learn more aboutInclusion and Diversity. The costs of maintaining staff will contribute to negative impacts on the company profits. Prior to joining the Qantas Group in 1999, Mr Evans held a number of corporate finance roles with Caltex Australia and KPMG in Australia and the UK. Mr Joyce served as founding Chief Executive Officer of Jetstar for five years from October 2003, establishing its operations in Australia and across Asia. Our anti-bribery and corruption risk assessment program is being progressively launched across our business. "Any one of those things on their ownisn't a big deal to deal with, but when you start adding them up all together, across multiple flights, that starts to become a concern for safety.". In FY22 we engaged external expert advisors to conduct a refresh of the Groups previous saliency assessment. The ability to work under pressure in a highly regulated environment. Tino has significant experience in the Transport industry in both Commercial and Financial roles having worked for a number of Airlines. The Group undertook our first climate scenario analysis in 2019 in line with the recommendations of the TCFD. making it easier for people to formally report workplace bullying and harassment; improving the inclusiveness of organisational culture; and. At the heart of our everyday activities are a set of business principles and commitments that ensure fair dealing and protect stakeholder interests. Weve been serving communities for more than 100 years. Aviation has been at the forefront of the global business response to climate change, becoming the first industry to voluntarily commit to emission reduction targets as far out as 2050. Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age . This policy establishes the framework for a formal risk management program by designating responsibility for risk identification and analysis, planning for risk mitigation, and outlining program management and oversight. Immediately prior to her appointment as Chief Customer Officer, Vanessa was the Executive Manager of Sales and Distribution with responsibility for the airlines revenue through all sales channels including key corporate and agency accounts. "For pilots, job security is everything," he said. click here. The GMC is chaired by the CEO and meets fortnightly to review Consistent with the Groups consultative approach on this complex issue to date, we expect that as our operation resumes, that our dialogue with stakeholders will also resume. stream Program management and oversight is a University-wide responsibility that calls for the active involvement of executive . Join Qantas Frequent Flyerorsubscribe to Red Email today. Andrew moved to Australia in 2005 from New Zealand where hed spent thirteen years with Air New Zealand in various executive roles. As part of this, we commissioned an independent survey of several thousand employees in 2019 to better understand their experience of any harassment in the workplace. Finally, the global financial and economic crisis affects all companies undertaking the international business(Robertson, 2016). i_2vXqG}[CLwb"9 yv@VnC1_o_Snh>;7ZwL,tqXzbT4ZXFOQL0"lDV[] ]PG%d0DXlsGLh:@H"I"M0FqyPgthnaE\PDNqsuTPPj:BHzU;"&/=TTy:G5O0&[Z[nk;CO`xYaGhHJ{e~,^ZB*BXKaaPtxcN$7^jr}Pq He is also president of the Australian and International Pilots Association, a voluntary position he holds alongside his job at Qantas. Vanessas previous role as Chief Customer Officer of Qantas commenced in February 2018, with responsibilities spanning all aspects of the customer experience and strategy including digital, customer products including lounges and inflight as well as food and beverage. Opens in new window Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, With Prince Andrew's sweetheart mansion rental ending, King Charles offers compromise that shocks his son, Flooding in southern Malaysia forces 40,000 people to flee homes. Our Qantas Group Beliefs are our shared commitment to deliver our business goals and to create a great place to work. We are committed to managing the risks that come with a volatile environment by strengthening business resilience and building an agile, adaptive culture - giving us the foundations for sustainable performance in all market conditions. However, a Qantas spokesperson told Simple . strong corporate governance transparency in reporting. ESG Risk Management We're always working to improve the way we deal with environmental, social and governance risk. On 1 May, Qantas announced changes to its executive team that will take effect on 1 October 2019. . Before Qantas, Andrew was Senior Vice President Public, International, Industry, Environment Affairs at Emirates, based in Dubai. The strong financial position means the Group can reinvest, particularly in fleet and customer experience, as well as rewarding employees and shareholders. People are the core of our business, and our commitment to respect human rights, which includes labour rights, starts in our own operations. The Qantas Group is working hard to get back to its best as it recovers from the unprecedented impacts of the COVID-19 pandemic and a rapid restart. We can't name the many employees we spoke to because they could be sacked for raising their concerns. The Annual Report contains key financial information about Qantas, as well as important operating and corporate information. Watch Four Corners' full investigation into the chaos inside Qantas tonight at 8:30 on ABC TV and ABC iview. This incident can be seen one of two ways:The fact that a supervisor apparently picked up the error before the plane departed could suggest that the Swiss cheese defences are robust. Both Qantas and Jetstar have introduced engagement and culture-focused training programs, covering 21,000 employees. <> "It takes a long time to become a pilot. The Company's Risk We were also told inexperience led to close calls, because it wasvital luggage and cargo be loaded onto planes correctly for the right weight distribution. Qantas has mapped its supplier industries and locations to help us assess the relative risk in our supply chain. Secure Your Legacy. Opens in new window. Tinos current portfolio includes Group Finance, Group Procurement, Treasury, Investor Relations and Mergers and Acquisitions. To avoid accidents, it is necessary to put many slices together to layer the defences so there is no possibility that the holes can line up and an accident happen. Prior to that, Vanessa was Senior Vice President for Qantas across the Americas and New Zealand; Executive Manager of Commercial Planning, where she was accountable for network planning and revenue management; and Executive Manager for Product and Service where she oversaw transformation in catering, airports and network aimed at driving better commercial and customer outcomes. Nearly every student wishes to succeed in his or her future career, and it is inseparably linked to your competence in research paper writing. Tino is a Chartered Accountant, a member of the Securities Institute of Australia and the Institute of Company Directors and is a member of the National Executive of the G100. This process is designed to identify, assess, monitor and manage all business risks, including strategic, operational, financial, and compliance risk. It can come with a hidden cost to morale. Salient human rights issues are those that are likely to have the most severe negative impact on people, through a companys activities or business relationships. Involuntary Deportees include persons who overstay working visas, are denied entry for visa irregularities, and criminal extraditions. Insiders have told us how this strategy has backfired spectacularly. Safety, Health, Environment and Security Committee: Antony Tyler (Chair), Alan Joyce, Belinda Hutchinson and Michael L'Estrange. 2 0 obj It claimed unions weremaking "baseless and generalised" safety claims to "further their industrial agendas". Opens in a new window AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/qantas-staff-far-airlines-reputation-at-risk/101391324, Help keep family & friends informed by sharing this article, Qantas offers discounts after CEO's apology, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, 'Pincers are closing': Ukrainian forces under pressure as Russians shell roads out of Bakhmut, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks. Across our workforce, we maintain an 'informed culture' of safety and security. Alan Joyce has been Chief Executive Officer and Managing Director of Qantas since November 2008. click here. OurWhistleblower Programis a key aspect of our approach to managing human rights, providing a confidential and accessible channel for individuals to raise matters of legitimate concern with us, so they can be addressed. Our commitment is reflected in ourCode of Conduct and Ethics[PDF],Human Rights Policy Statement[PDF]and ourModern Slavery Statement[PDF]. It is the intention of the Qantas Group to require employees to be vaccinated against COVID-19 and this is being explored in all our international locations. . In demonstration of our commitment to evolving our approach to human rights, we have collaborated with customers, suppliers, investors and civil society representatives to better understand their perspectives on the role of the aviation industry in respecting human rights, and to share our insights. The Group also supported critical government missions to repatriate Australians escaping civil unrest in Afghanistan, with 16 flights between Dubai and Australia. OurModern Slavery Statement (PDF)outlines in detail the measures the Group had to take to ensure its survival, including the potential human rights impacts, on our people, operations and supply chain. The Qantas Board of Directors is responsible for confirming that Qantas has an appropriate corporate governance framework to ensure the creation, protection and enhancement of shareholder value. He recalls how, on some flights, he would work alongside staff from a UK Qantas subsidiary, a New Zealand Qantas subsidiary and legacy staff, on different pay and conditions. A $200 million investment in operational resilience delivered a significant improvement in operational performance for customers. Under his leadership Qantas has implemented its biggest transformation since privatisation in 1995, renewed its fleet and technology, lifted customer satisfaction to record levels and expanded with new ventures and partnerships.
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