When an ISP gets a firmware update for a specific modem, they have to check and test it. Your modems firmware is the software that determines how your modem functions. I would be more than happy to help find a solution to this problem you're experiencing. Ok so you know the firmware version of your modem. Save Share. I'm not sure where to take it from here. Description. Software. Security is an important consideration. If your ISP isnt going to update you modem when they should, you need to know about it. If your ISP wont update your modem, its most likely that: If you dont want to change your ISP (or theres no ISP in your area) and you want your modem to receive updates, you dont have much of a choice. Copyright 2023 Heavy, Inc. All rights reserved. It has reduced signal interference thanks to 2 OFDM (a digital data encoding method that reduces latency in DOCSIS 3.1 devices). Hello, @TerryO44. OpenBSD over 2 years ago. Many lower-end modems will not allow speeds this fast and will actually lessen your effective speed even if you are paying for gigabit internet. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! Powered by. The Motorola MB8600 is still listed at xFinity My Device Info. The Arris SURFboard SBG8300 bears a lot of similarities to the Arris SB8200. My Arris Sb8200 says " incompatible due to filters" What the hell does that mean???? You can: Its not safe for you to have a modem that isnt updated, because it can leave you open to some serious security concerns. Motorola may not be the first name that comes to mind when you think networking equipment, but their first entry into Gigabit compatible hardware competes closely with established players in this market. Ill use my modem as an example. The same can also be said for an updated router, though. MB8611 New firmware. Its silly though, especially since most people dont even have equipment to use over gigabit speeds (or even lower if everything is WiFi). https://www.xfinity.com/support/contact-us/, https://www.xfinity.com/support/articles/service-protection-plan, event log, if available (Be sure to remove or blot out any MAC addresses. In mid Apr 2020, I upgraded my service to gigabit, and my down improved to about 220-240. Does Using an Ethernet Cable Matter for Gaming? Is this why Xfinity kept telling me multiple times my Asus CM-16 was going to be limited to 373 Mbps, even though it clearly states 686 Mbps? It also features fast activation for the most popular internet service providers. Upgraded my internet from Blast! Heavy may receive a commission if you purchase a product through a link on this page. I got a notice from Xfinity today stating that my equipment i.e. It usually reconnects after a manual restart. The customer service person I spoke with who blamed the modem had no idea what she was talking about. Does this typically mean 1) there's a signal issue (either from Comcast or via bad wiring/splitter/etc), 2) there's a hardware issue with my modem, or 3) there's a configuration/activation issue on the Comcast side? This includes standard routers as well as Whole Home Routers or Mech routers like eero, Google WiFi and Orbi. This means that my ISP is updating my modem like they should. Without proper venting, you may find your modem locks up on a regular basis, forcing you to restart it. To touch quickly on the routers specs, the C7800 has a dual-band AC3200 router that delivers speed in excess of 1 Gbps on both a 2.4 GHz and a 5 GHz band. I just purchased the MB8611. The good news is that the process for updating your modem doesnt require as much effort as updating your router does. The MB8600 also has 32x8 support for the fastest possible speeds using the older DOCSIS 3.0 standard. All modem channels now look good, even #28 and #29. I had to warranty the same model for the same reason a year ago. Modem firmware is latest. Through this analysis, we've determined the best Modem you should buy. I didn't even know what model number I had. On some occasions it may take them a while to issue a firmware update after its released. Chances are, you paid good money for your modem. My ac pro cant go over 450 or so (80mhz). DOCSIS 3.1 technology offers enhanced security features, reduced latency and faster downloads than fiber cable. Click on it, then click Delete and confirm the action. I'm now getting my gigabit down. These are only available in limited circumstances though, and for the most part, the average user wont need two link aggregated ports to enjoy lag-free 4K gaming and streaming. As we determined in the previous steps, I saw that my modem has firmware V1.01.22 installed. Current firmware supports bonding on 2 Ethernet ports, which is essential for delivering speeds over 1Gbps. If you end up using the same internet provider for more than a year, it is almost definitely cheaper and smarter to purchase your own modem. I just tapped add new modem and followed the instructions. I have tried DHCP query frequencies: aggressive, normal, and continuous. chances are there will not be any cert listed in firefox, instead this will work, go to the browser's roaming profile directory %homepath%/appdata/roaming/Mozilla/Firefox/profiles/{profilename}, optionally you can rename or delete 'cert9.db' to reset firefox back to the default keys. Supporting the only standard that can deliver speeds over 1 Gbps/sec, this DOCSIS 3.1 Cable Modem has been approved for all multi-Gigabit speed tiers by Comcast Xfinity. 3891.2 Mbit/s Broadband - Gigabit Ethernet - Desktop . Question Motorola Moca Adapters or Really Any Moca Adapters Question for Setup: Networking: 2: Aug 3, 2022: Similar threads; Question Looking to use my own router with my fiber modem: To top things off, you need to ensure you have access to Gigabit Internet before you upgrade. The next step is to see what version of firmware is installed on your device. Within this page, there was a header for firmware and software downloads. The modem has four gigabit ethernet ports, but this device does not support link aggregation, so you wont be able to bundle them for multi-gig wired signals. Were well aware of this at this point. /* Add your own Mailchimp form style overrides in your site stylesheet or in this style block. DWYM is your trusted product review source. HomeNetworking is a place where anyone can ask for help with their home or small office network. For gigabit internet plans. Does it impact your ability to surf the internet? If you call your ISP you can get a status of the firmware update. Showing 1-10 of 14 answers. Thoughts?? I haven't got a notice of any sort though. The dimensions of the ARRIS Surfboard SB8200 are 5 inches, 2 inches, and 5 inches, while the dimensions of the Motorola MB8600 are 7.25 inches and 7.88 inches. So how do you update your modems firmware? https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. I appreciate you sharing your logs. Before you buy, take a look at where you plan to keep your modem. I had forgotten about the in-line surge suppressor on the coax cable. Signal strength is also worth considering. Try a different modem. Now that Ive described how your modem should be upgraded, lets take a look at the downside. If you have a different provider, check with them before buying this router. Motorola/Cox, I am between a rock and a hard place and neither of you are helping me! To give simultaneous Internet access to many devices . If enough customers call looking for a modem update, it might motivate them to get the the update released sooner. The MB8600 absolutely has issues with link aggregation. Press question mark to learn the rest of the keyboard shortcuts. Speeds up to 1 Gig (940 Mbps) - DOCSIS 3.1 modem. MH7020 Mesh-Ready WiFi Router. Luckily, this information is listed on your modem as well. As you can see, the firmware version installed on my modem is V1.01.22. I'd call Comcast and ask them to make sure the right boot config got loaded onto the modem. The Motorola MB8600 DOCSIS 3.1 Cable Modem is the device that takes the internet from your provider and distributes it into your household for you and any other internet users to access. To give simultaneous Internet access to many devices . As you can see, the firmware version installed on my modem is V1.01.22. This comes with some tradeoffs though. If they can fix the problem remotely insist they send a tech out to identify the cause and correct it. I get the same notification but its fine. This Cable Modem supports DOCSIS 3.1, the only cable modem standard that can deliver speeds over 1 Gigabit per second (Gbps). This could be admin, or one of these If you changed the username on the router and can't remember it, try resetting your router. Create an account to follow your favorite communities and start taking part in conversations. Does anyone know how to perform the same fix for Chrome? If you encounter this in Firefox, you can go to Firefox Options -> Privacy and Security (on the left) -> Certificates (Bottom) -> View Certificates button. Weighing one modems performance against another means deciphering terms like Mbps and downstream channels. This takes your signal to the legal limit the FCC allows. Thankfully, that is a while away from now and the 1 Gbps max upstream is as good as it gets until then. My router cant do more than a gig anyway. My signal levels are linked in another comment on this post. . https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. You still need to check to make sure your modem is being updated. Your MB8600 won't be dropped before that. This eliminates WiFi as a source of lag or internet latency for that one device, which is often useful for online gaming. $119.99. But it keeps happening. it's still supported, just checked their website! Motorola MB8600 is the latest device from the new-generation of cable modems to join the DOCSIS 3.1 group (along with Arris SB8200 and Netgear CM1000) and, . Owning your own modem typically saves $132 per year in cable modem rental charges. I plugged/unplugged every coax cable between the pole and my router, had comcast reload my boot config, and moved back to my old modem and then to my new modem. This includes new features as well. We then create one easy-to-understand review. For example, Im talking about the major players like AT&T, Comcast/Xfinity, Verizon, or Cox Communications. If you have questions about your services, we're here to answer them. One problem with buying a modem versus renting one, however, is that technology is always changing. I just had to deal with this issue over the last few days. Check out the best DOCSIS 3.1 modems for supporting gigabit-speed internet from cable providers like Comcast Xfinity, AT&T, Cox, and CenturyLink. I'm wondering if the xFinity person(s) whom you were speaking with were trying to work on their personal handle times and gave you a phony answer just to get you off the phone faster. What Are Ethernet Cable Pinout Standards? Old Rigs new life as a file server: Asus Rog Maximus X Code, i7-8086K @ 5.2Ghz(All Cores) 1.32v, G.Skill Trident Z RGB 32G @ 3600, Asus 306012G TUF, M.2 NVMe Samsung 960 EVO 1TB plus several drives 12TB, Phanteks - Enthoo Evolv ATX Case,Corsair -H150i PRO, RMx 1000W . I'm disappointed as having an extra port is really nice for troubleshooting with a directly connected laptop, bypassing the separate router between the MB8600 and the rest of the network. You need to take action. If no login screen shows up, try finding the correct IP address for your router by Searching for your router. The MB8600 also has 32x8 support for the fastest possible speeds using the older DOCSIS 3.0 standard. In my case, I can find my firmware version simply by clicking the Advanced tab. This issue aside, the SB8200 is definitely one of the best DOCSIS 3.1 modems, and thats not even because of how few there are. When it comes to updating your modem, theres good news and bad news. On Amazon.com, the Motorola MB8611 is a huge hit among cable modems. That's why an updated modem is so important for getting top speeds. In the coming weeks, Target shoppers with Gigabit speed broadband and Xfinity Voice plans will have the option to purchase the Motorola MT8733 DOCSIS 3.1 WiFi 6 modem/router, Motorola MB8600 and . Ok. Finally, upload the update and reboot the router. In addition to securing your home network against an attack, make sure your modem provides protection against lightning strikes and power surges. Most likely will need a tech to figure out where the breakdown is happening. Sometimes a cable will already be available. We recently ended our promotional rate with Comcast and while negotiating a new rate I was happy to see they had started offering 1000Mbps down service in my neighborhood. Performance & security by Cloudflare. It includes DOCSIS 3.1 Active Queue Management (AQM) which speeds page loads, gaming, and video conferencing. Value. Legit question, but why would anyone care about this? Your MB8600 also supports all speeds of any DOCSIS 3.0 services. To give simultaneous Internet access to many devices, plug in any router you like. Similar to your modems default IP address, you should be able to find the default username and password for your make and model as well. An important note: plans regarding potential upgrades or updates to the operating systems on its Android-powered devices and is, therefore, subject to change. Cox flat out said and it is also on their website - They do NOT provide firmware updates for user owned/3 rd party modems.. . If you rent from your cable company, theyll likely set up your modem. As a result, theres no further action at this point. Setup is assisted by a simple LED display that provides indicators for power, receive, send, and Internet. It utilizes DOCSIS 3.1 firmware protocol which guarantees ultra-fast speeds for cable internet. Somewhere along the way, my uncorrected counts got much better, and all downstream channels are cleaned up. In fact, the Motorola MB8600 offers almost identical hardware specs to Arris SB8200, which should come as no surprise considering Motorola is partially owned by the Arris Group. In-home Wi-Fi has become the standard for almost every household in America. To recap this modems best features, it has 328 channel bonding and supports a max downstream/upstream of 2 Gbps if you bond two of its four ethernet ports together. If you dont have these default values listed on your modem, you can most likely find them online. The MB8611 is equipped to keep you connected, now and in the future, with backwards compatibility to 32x8 DOCSIS 3.0. Considering that you dont have a lot of options to replace an Xfinity voice modem to begin with, the CM1150V is definitely the best option for replacing your modem for a package with Comcast voice and gigabit Internet. The MB8600 is easy to set up, and if you are on a network like Comcast Xfinity, Cox, Mediacom Cable, or WOW!, will take little more than plugging it in to get it working. Heres what information was listed in this section. Comcast's changes on the 10th of December include rolling out new firmware to Motorola 8600 modems that implements forced https:// with a self-signed certificate. If you use four ethernet cables to connect this modem to a router, it can potentially handle downstream up to 3.8 Gbps. Save my name, email, and website in this browser for the next time I comment. Both support DOCSIS 3.0 and 3.1, are certified by Comcast Xfinity, and are compatible with all devices and internet service providers. Along with our in-house experts, our team analyzes thousands of product reviews from the most trusted websites. This is data for the generally-technologically-inclined folks who check their modem status information on occasion, or at Comcast's request. to Gigabit on my lunch break, and later swapped out my Arris SB6183 for the 8600. The Motorola MB8600 Ultra-fast DOCSIS 3.1 cable modem supports true Gigabit speed with a 1 GB Ethernet port. Click to enlarge. All was good until modem firmware was updated. Modems are shipped with default IP addresses, and there are many resources online that list what those default addresses are. That is why I shelled out $190 for next gen modem right away to not buy twice. Just take a look at the same sticker you looked at to find your modems IP address. I'm asking if the tp-link router can support using 2 WAN ports with LAG to get downstream data rates above 1 Gbps. We have made changes to keep employees safe so response and call times may be longer than usual. The Motorola MB8600 is still listed at xFinity My Device Info. Netgear is one of the most reliable brands in networking and their Nighthawk CM1200 represents their latest and greatest in gigabit modem technology. If you buy a new modem thats a popular make and model, itll most likely receive updates from the ISP because a lot of their customers will have the same model that you do. ; Maximum speeds up to 400 Mbps - DOCSIS 3.0 modem (32 or 24 channels down) Youll have to change your modem. [Zoom] Zoom's Motorola MB8600 DOCSIS 3.1 Modem Arrives This Month [Firmware] New Netgear CM1000 firmware . I would advise taking one of two actions. Now you know what version of firmware is installed on your modem. The only way to know if your modem was updated is to check the firmware version on the device, which well get to later. Use this firmware update, and Cox just pushed new firmware version 8600-18.2.9 for over a year so bonded a! You arent responsible for updating your modem. And while all of its features dont work with the current state of wireless service in the US, this is by the far the most future-proof option around. Does Your Modem Affect Your Internet Speed? Most other ISPs stick with the firmware that shipped with the modem for years and years. A speedy 2.5GbE port enables faster, more reliable Internet for lag-free streaming, gaming, and more! Modems usually get firmware updates from the ISP itself. By renting, youre always ready for these upgrades without having to worry about wasting money. Enter your router username. No longer support or no longer compatible? If your area hasnt yet switched over to fiber, you may be in for a major upgrade in the future. Asus RT-AC68U router with Merlin 386.9 firmware running wired only Netgear Orbi RBR50 as access point + 2 RBS50 satellites with wired backhaul Motorola MB8600 modem on Comcast Motorola MB8600, 18.2.9 software. If I hadnt changed my default password, Id be able to log in to my modem using password as my password. Making sure your modems software is updated is very important. Create an account to follow your favorite communities and start taking part in conversations. This has happened to almost everyone I know that uses Comcast and got gigabit with a 3rd party modem. DOCSIS 3.1, 3.0, 2.0, and 1.1 support and Cable Labs certification ensure compatibility with services nationwide. Modem and Router are both ~1mo old. Would be interested to know your setup. Rebooting your modem didnt work, and your ISP said they wont by updating your modem. Although these terms may seem technical in nature, theyre crucial to weighing one modem against another. Most modems should have a similar IP address. Trouble with TP Link Archer C5400 and Motorola MB8600 - Router drops connection repeatedly since upgrading modem. If you have any questions or you would like to share your personal experiences with your modem updates, please feel free to drop a comment below. Description. Issue Resolved: so as a last resort, before calling Comcast again, I removed an inline surge suppressor from my coax cable. It stands out from other DOCSIS 3.1 modems by offering four 1-gigabit ethernet ports to achieve a theoretical max downstream and upstream of 2 Gbps. Their bonehead compatibility department doesn't acknowledge the existence of Link Aggregation. How do you know what the default values are? Motorola MR2600 Wrap Up. Firmware for your Motorola modem is generally applied by your Internet . First time xfinity was able to get it back up and running. Your MB8600 supports DOCSIS 3.1, the fastest cable modem service standard. The Motorola MB8600 Modem features DOCSIS 3.1 technology, while other models have 3.0. Although there may be less to do on your end when it comes to updating your modem, that doesnt mean you should turn a blind eye. Find more Netgear Nighthawk CM1200 information and reviews here. If your ISP says they wont update your modem, it might be worth calling their competitor to see if theyll update your modems firmware. I just ran into this problem and found this thread. Thisll bring you to your modems login page. The added expense of the DOCSIS 3.1 modems isnt worth it until youre on one of these new (and pricey) plansespecially since your ISP may roll out gigabit over fiber rather than cable. Try to plug in via the router and no internet. Plus, it has two 1-Gigabit Ethernet ports! Anyone else having issues? . Now just got another Motorola MB8600 firmware push to firmware version 8600-19.3.15 I think today January 12th . The main difference between the CM1000-1AZNAS and the newer CM1100 is that the CM1000-1AZNAS only has one gigabit ethernet port to send its signal to a router. Note that line impairments may exist that the modem is not able to report. The A20 supports LAG on LAN ports for high bandwidth to a . This is a massive improvement over DOCSIS 3.0, which throttles your downstream at 100 Mbps. Please post the downstream power level and SNR values for all channels as well as: @BruceWheres a screen shot, hope this helps. Click to enlarge. Don't get stuck paying for rental gear in the process. Occasionally, youll need to reboot your modem, whether its due to your providers updates or overheating. that will set up a new exemption for the modem and you won't get the alert. (function($) {window.fnames = new Array(); window.ftypes = new Array();fnames[1]='FNAME';ftypes[1]='text';fnames[0]='EMAIL';ftypes[0]='email';}(jQuery));var $mcj = jQuery.noConflict(true); As an affiliate, I may receive compensation based on sales of products/services recommended on this website. On the bottom of my modem theres a sticker that lists its IP address. MB8600 - overkill for 150/5, i know RT-AX86U - FW 386.7. But buying a modem can be overwhelming if youve never shopped for one before. So I have a Motorola MB8600 that keeps losing its connection to Comcast Xfinity internet. Rumors were going for more than a year that at some point old modems will be excluded from support. When it comes to your ISP, sometimes the squeaky wheel gets the grease. If you want to wirelessly broadcast your high-speed signal through your home, you will also need a Gigabit-compatible router. The Motorola MB8600 Modem has a forward-facing screen. On the inside, though, the Motorola MB8600 features DOCSIS 3.1, capable of getting up to 6Gbps of Internet bandwidth from the provider. This cable modem is backward compatible with 32x8 DOCSIS 3.0. Press question mark to learn the rest of the keyboard shortcuts. It is perfect for things like 4K Ultra-HD video streaming and Virtual Reality gaming. Compare. Old modems do hold up the speeds for the entire building. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. This is usually mentioned in the item description, but if you dont know for sure, contact your cable company to ask. The Motorola MB8600 is the best of the three DOCSIS 3.1 modems that are widely available right now because of its relatively low price and its two-year warranty. Once the modem update has been tested and everything works properly, your ISP will issue the firmware update. This is a prometheus exporter written with the intention of exporting metrics for a Motorola MB8600 device. I have an SB8200 that within the past few months dropped from 900+ on xfinity 1200Mbps service down to 500-600. Learn More. This modem sports Active Queue Management (AQM), which significantly reduces Internet latency and further improves usability. Getting to the Web UI is important for troubleshooting, and since trouble is not uncommon on Comcast, several folks have already run into this issue. . The Motorola MB8600 cable modem I received in May of 2022 does not have four ethernet ports, only one. If you have an Ethernet capable device available, what speeds do you get connected directly to the modem? However, chances are, you can save on that rent by purchasing a modem that may even work much better than what theyre issuing. The built-in router can only support 3.2 Gbps. Netgear finally appears to be ditching the edgy gamer gear look for their routers, instead focusing on making them compact and innocuous. This was exactly what I was looking for. If your current ISP wont update your modem, maybe theres another one that will. I'm not getting gigabit Internet speeds through my MB8600 as expected, and three calls to tech support in the last few days haven't fixed it. Unfortunately, and to no fault of this router, link aggregation is not currently supported by any of the ISPs it is compatible with. MB8600 supports ultra fast DOCSIS 3.1: the only cable modem standard that can deliver internet speeds of 1 Gbps or higher: up to many gigabits per second. The MB8600 certificate isn't expired. Your internet service provider (ISP) will send firmware updates to your modem. However, you may find that the money you spent renting your equipment could have easily been made up by purchasing a modem and then switching it out for a newer model when the network upgraded. This website is using a security service to protect itself from online attacks. Before we get into that, lets break down how the modem update process happens. If you found this material interesting, check out some relevant posts Ive previously written: How to Update Your Router: The Ultimate Guide. I see a lot of errors on 2 channels on modem, all others seem ok. F. O*****. I have an MB8600 on 8600-18.2.9 and am experiencing issues that this new firmware is reported to address. In order to get to your modems settings, youll need to know your modems IP address. The C7800 has a useful LED display to show the status of different components and is overall fairly compact. Please contact the moderators of this subreddit if you have any questions or concerns. Depending upon where you live, you might have a few different ISPs to choose from. The rep said thats not the case since its my own modem. Drop to a plan <=940 Meg and it will become compatible again. The Motorola MB8600 will work with any brand of WiFi router. MB8600 supports ultra fast DOCSIS 3.1, the only cable modem standard that can deliver Internet speeds of 1Gbps or higher, up to many gigabits per second. They are only for link aggregation. To update your router's firmware, type your router's IP address into your web browser and enter your login information. Especially today with everyone emailing, banking, and shopping online, you want to make sure your internet connection is as secure as possible. Model MB8600 is a DOCSIS 3.1 Cable Modem certified by Comcast XFINITY. But, again, most ISPs can only support 1 Gbps, so this is all only future-proofing. It seems like only Comcast/Xfinity really bother updating firmware. A problem with your router shouldn't cause high error counts on the modem's downstream channels. Free shipping. Deleting the files mentioned will delete all stored certificate overrides including for others that may be needed or important. That was the goal. I accessed the Support section of Netgears website and was able to access the support page for my CM600 modem. If you stream video from multiple devices at once, or someone in your household engages in activities like gaming or video editing, you may want to go for the latest and greatest. This firmware update will only affect the modems connected to the ISP of that specific make and model. Firmware Version: 1.1.2. That depends. All was ok until modem firmware was upgraded.

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