In a lease van. I have never used this road before (live in Devon) and as there are no toll booths and I hadnt a clue what it entailed. You most likely paid 5 times more than you should. Im about to do mine. ALPHA Being completely unaware of any of the previous tolls or the current tolls am I stuck with a PCN for the full amount, I feel this is worth an appeal, what do you think? Best regards, Hi Trevor, I would certainly pay try to pay for all the crossings making sure you keep proof of payment. According to the gov.uk website, disabled drivers/ vehicles are still exempt. just to make it fair i think best thing to do is send the people letter to pay 2.50 and then if they dont pay within 14days they can be charge 35 . I remembered to pay at 2 minutes past midnight Aaagh! So how can I get the 14-day grace period and pay 2.50 only please? This is my first offence and i paid eventually. who checks this system is working ? There was no information displayed as to how to pay on the road, How am I supposed to know as a visitor that I am supposed to pay a toll! The cashless payment system does fail, and motorists are paying the London Congestion Charge by mistake. It helps when you want to dispute the penalty charge. Every think else on your website but !! Sorry to hear that. I hope you will improve this system soon : The problem is not the payment, it is the way you collect it. Any driver hoping to make a note is therefore forced to do so whilst driving, which must surely amount to the commission of a motoring offence (driving without due care and attention). Having now read up on line it seems would shouldnt have been so honest and hasty in paying. It should have done for a first offence. Have now received another penalty notice, this time for 105. Feeling like hot potatoe here. Be sure to keep a record of the payment bank statement, or ref number, just to be on the safe side. I am now being billed for 6 for the 2 crossings and have appealed. Once you get the Penalty Charge Notice, you must send it a challenge to the charges within 28 days or pay the fine . If so what was the ruling? Three points: When driving on the Dartford Crossing, cars are asked to pay 2.50 by midnight the following day. I have now made a payment of 5 do you think that I will get a penalty charge?. It seems ridiculous you can be fining people nearly 5 months after the offence. (1) We are not 100% sure which vehicle we will be using, or we might even use the bike. Drawing upon the collective expertise of our team, we possess an in-depth understanding of the financial industry and are dedicated to delivering accessible and practical information to those who need it the most. I would also suggest that as the 35 has already been paid, that you have good grounds for not paying anymore. I was extremely shocked about this, is there anything I can do to avoid paying or being charged as I did not want to use the bridge or tunnel and the time on the cameras can prove I went straight over and back without stopping? In my opinion, the system you have implemented is hopelessly flawed and unreasonable, as well as probably being unlawful. I made my payment on the morning of 9/9/15 as soon as I realised but I am worried as I havent had a PCN. I hope you found the information helpful and that it helps you decide what to do. Since its inception, motorists have complained of being charged twice for a single crossing. The official Dart Charge site will confirm the make and registration before allowing motorists to pay. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Sign-up for the APH weekly newsletter and youll receive discounted airport parking and hotels across the UK. now i received the penalty Charges notice of 35. Along with many others I was caught by surprise when I headed over the QE bridge on the way to Dover. If this happens, have I got any hope if fighting it, as this has made me feel like a criminal, when I am a hard working business owner. Maybe you forgot to pay or deliberately didnt pay the toll. Otherwise there should be a lane for optional on-the-spot payment, with clear signage, including the amount of the fee! Hi. The problem was I never saw the notification Until 16 days later as I was abroad on holiday. Maybe you forgot to pay or deliberately didn't pay the toll. The supposed officer was not an officer at all, but the servant of a foreign ambassador; it was he who had dealt the first blow; he had not drawn his sword, but the other had snatched it from his side, and had run him through the body before any one could interfere; whereupon a stranger from among the crowd knocked the murderer down with his . Enter postcode of the tunnel or your destination where you can pay. If the Dart Charge Penalty Charge Notice isn't paid within 28 days of the offence, then a Charge Certificate is sent and the fine will . Am I now going to receive a fine I am gutted if this is the case it wasnt for the want of trying!! Why would the do that?!?! There is no stopping place near any signs relating to payment, where a driver can safely stop and write down whatever information is given about means of payment. The issue date on the certificate was 12/01/16 and requested payment of 108 within 14 days of the notice, (105 for the PCN and 3 crossing fee). I just received the Dart Charge PCN forwarded from the car rental company(with administration fee). The company that runs the crossing are just a bunch of con-artists. I received a receipt (attached). Also, does anyone know whether the first offence referred to includes both non-payment penalties of a return trip (taken during one single day) or whether it includes the very first crossing only? Certain types of finance are not regulated, such as bridging loans. How can I deal with it, any suggestion? Penalty charge notice number This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. They told me this is often the case . Hope it helps They must be making a lot of cash from the new booth-free toll system. However, a warning to you. I paid the 7.50 over the phone and they emailed a receipt. And by us consenting, contracting and complying we are then complicit by paying money by way of taxes for them to use, thus becoming an accessory to the crime. ICO No: ZB338550. If you believe you should not have been issued a penalty charge notice, you can challenge it by making a representation. Amazing phone call to Dart Charge on day 8 I remembered I havent paid.. ring to pay my first offence. I used the crossing twice for the first time in 2 years yesterday evening, with my pound coins ready. I have just paid online the 5, and I have never been caught out on not paying before do you think I will still receive a fine? At least waste as much of their time as possible with phone calls and letters, after all they are wasting your time. However, dont leave this until the last moment, because we phoned the number only to be informed it was too busy to take our payment.Pay by phone (if its not too busy): 0300 300 0120, Payzone retail outlet:This is where you can pop into a local store and pay for the charge by cash or other means. She did not understand the toll charge system. If it is 2.50, then let it be 2.50, how can an overnight or next day midnight turn to several hundreds of pounds, what happened to the road overnight. I received two PCNs for a journey (one going out and one coming back). I had been charge as a commercial vehicle, the cameras not detecting that my van has a side window which changes the charging rate. Not to mention, the traffic that still exists at the toll northbound, they make you wait and then they make you pay for it. Apparently it is, but you need to wait for the charge notice to be sent. She paid the 5 charge today but hopes we dont get a penalty charge as she never intended to do anything other than pay, however, as she said, its something that goes out of your mind hours after you have used the tunnel. 6 weeks later I received a PCN for 72.50 and a warning letter saying that as it was my first offence I could pay the 2.50 charge. 2. I was not prepared to make this payment as I have no need to make the crossing again. A spokesman said: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. I didnt spot the paragraph saying I had to pay for crossings Id already made, and assumed setting up the account within 24 hours would work. In the past a similar approach to doing business has resulted in heavy fines for some companies. If you have lost your PCN number, you won't be able to pay online as you'll need the number to find your fine and pay. A couple of days later I suddenly remembered, I went straight online and paid the toll charge. Because I did the journey in a day Ive been collared for my return so no leeway to pay re first offence. Have you seen the section on this article covering a firm called Dartsave? On the crossing there is nothing! Will they nail us for failing again to pay within 24 hours? why not just send people letter to pay 2.50 if they fail to pay within14 days then charge 35. You will receive it in Word and PDF formats. I've had . This is 16 months after I crossed the bridge. I did call them to day trying to explain but they wanted the plate number when I dont have. You can only pay in advance and must send your cheques to: Dart Charge Customer ServicesPO Box 842Leeds LS1 9QF, Help improve the Crossing experience: image credit. plus let us remember the toll/ charged was to repay to original builders as financed 100% by debt, with no equity contribution. Hi you should get a notice giving you 14 days to pay at the standard tariff for your first offence but if you returned without paying you could get the larger fine. As this is my first offence I think I am fine and wont get a PCN (as I did pay within the 14 days grace period.) I did ring up customer services but that guy not very nice and not helpful. Is this now common practice? Do you think I would win an appeal? After this I completely forgot about not paying, I have just remembered. On my latest challenge today they have again said they have now flagged any photo read by the computer as my registration to require human confirmation so it can be changed to the correct registration ending L. I have no issue with the people at the call centre, they are all very professional and polite but the computer recognition system clearly doesnt work and their manual actions so far do not resolve those problems either. Check your bank account when you think a payment has been taken twice when you used the Dart charge. Yes, I fully agree with you Alan. Hi Thanks for your post. this is very first time please help me thanks. Get an extra 14 days to pay:Nearly 3.5million motorists have failed to pay the Dartford Crossing toll since the new system was introduced, however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. I think this system is a real scam because it penalize honnest and innocent people. When to appeal You then have 28. You should certainly remain exempt if you were before. also people should be able to pay by post after crossing. They calculate 5 days for delivery at the most ( receipt by the 10th, which is out of the question ), which made the reduced penalty payable by the 24th too late when I got back home on the 29th. Im not (its my wifes) so could not agree. Heres a copy of the letter I sent today (I hope it helps if only because it makes you feel youre not alone! Okay so Im receiving penalties for a man who doesnt live at my house! My daughter has my car, drove down south to visit a friend on 3rd July, and on 5th July crossed the Dart, only for me to get a PCN issued 23/10 almost 4 months later. In the last year, I have paid over 600 for the cost of a 5.00 return journey in my car which I thought I had initially paid via mobile. Can somebody help ? In spite of the fact that I am personally involved in the situation and feel aggrieved, these reasons have been carefully considered and I hope you will find that they are moderate and focused. If you appeal within 14 days of receiving the fine and your challenge is rejected, you may only have to pay 50% of the fine. What is being done by the highways agency to address this scam I called the number to pay but was told I couldnt pay beyond 24 hours, so I would be receiving a PCN. You will be able to modify it. Hi John did you ever get a PCN ? Please, I need your help. (2) We will be out of the country for the next three weeks so wont be making the return trip within the required 24 hours. Just wait for the notice to arrive. But no, today I received the 2 PCNs. I have two pieces of paper are un envelope one with pcn dated 24/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. Where is the harm, loss and damage? The reasons are as follows: Fining after only 48 hours is grossly unfair, especially for those going abroad or from overseas. Appeal and you will probably just have to pay the original fee. Or you could call 0300 3000 120 and pay through an automated service or a real person, or you could go to http://www.payzone.co.uk/Store-Locator and select transport and ticketing then select dart charge then type in your postcode and city and it will give you a list of all the payzones that accept payment for the crossing within a 5 mile radius of your street. The Dart Charge website is the simplest way to pay. ..DC- You have to wait for the penalty notice to see if you are offered the 2.50. The told me exactly how to appeal and win. Vehicles usually pay 2.50 to use the crossing. There is no logic only the fact that they will fool some people into paying the fine like my wife almost did before I checked the letter. Apparently this system does not work very well anyway. please help me, this is just not good enough if i am charged anymore i will be taking this further, im not sure if i owe 2.50 or 5.00, this is unexceptionable.. Hi Caroline Just to make it clear we dont run the crossing, this page is designed to help drivers get the information they need to avoid fines. We have not heard this policy is changing. to inform me clearly I need to pay in advance or after, and please, NOTE as here in Italy Keep proof of your payment even if it was late just in case they miss it and send out a penalty charge (which should still give the 14-day option in any case). Two months after the incidents. I live in Stone which is just next to the Dartford crossing so everyday on my way home I take the last turning before the toll for Swanscombe, however today there was an exceptional amount of lorrys and trucks queuing back at my turning off, I was indicating but not one of them could let me in as it was not moving. First the Lendal Bridge in York, now the Dart crossing. Set up a new pre-pay account here Change an existing Dart Tag account. Was this the first time you have forgotten to pay? This starts from when the notice arrives. I doubt there is much you can do legally, but maybe a letter explaining the situation and pointing out the lack of customer service from the employee might help. The Xmas opening times will be published above. Thanks for your post pcn and well done on taking your case forward successfully. Yes, you can appeal a PCN by following the instructions on the PCN or on the Dart Charge website. Will I be fined or should I get away with it seeing as I paid it 2 days later This is my first journey too? Im doing the representations x10 . They never said if you use dartford crossing, remember to register this vehicle! Set a reminder by location on your phone: Have you got an iPhone? When you believe a Dart penalty charge is incorrect, you have the right to appeal it. Outright thievery! Should I contact them? Phone them on their number 0300 3000120 and pay the original fee. no invoice or payment confirmation. Im more angry with myself than anything else :(. Sadly you could be one of the 300,000 drivers who forgot to pay their Dartford Crossing charge in one month alone racking up potential bills of around 21m? So, I assume, I/you would only be liable for the lower penalty charge of 35. However this morning I received another letter for the return journey on the 24.5.15 now demanding 35. I then boarded a ferry which had such inadequate WiFi that I was unable to search online. crossed last Friday. So why not an automated invoice via email, which will cost them pennies to set up. My son phoned after he got a letter after using the crossing in March only got the PCN 3 weeks ago so he phoned and paid he now has a letter demanding 105 for non-payment, he phoned again and was told they can do nothing about it and he will have to appeal. We subsequently received two penalty charges. It is a huge amount that youre being asked to pay for a system that is flawed. At least I was allowed to just pay the 2.50 and avoid the fine, which I did right away. Continued non payment results in a Charge Notice increasing fine by 50%, further costs are added when debt is registered with County Court. Hi Thanks for your post. Try this, AndroidGeobells Location ReminderAlert yourself when you reach or pass a certain location.Get it here. If you forget to pay for round trip crossings made on the same day should it count as first offence all together? I had a long trip to make to the East of Germany with no internet access, so was unable to pay online until after midnight on the day following the crossing so potentially I will be issued with a penalty notice. I was travelling with my family on holiday, and a part that I didnt know any thing about new rules These figures dont appear to have been released since. I have therefore been unable to use the website to (a) confirm whether I have received a PCN (b) make any payment in connection with it. Have you forgotten something? people who clearly forgot to pay) and those who dont. DART CHARGE. (the registered keeper) by mail. On reading I can see if you dont pay you get a notice, Is there anyway I can find out if I was fined and how long will it be before I get a notice? Reasons for appeal to the independent adjudicator must fall into the following: You were not the registered keeper of the vehicle when the alleged contravention occurredThe vehicle was taken without the owners consentThe owner is a vehicle hire firmThe road user charge was paid on time and as requiredNo user charge or penalty is payableThe penalty exceeded the amount that applied in the circumstancesThere has been a procedural impropriety by the charging authorityCompelling reasons, Start your appeal hereClick here for further information on starting your appeal to the independent adjudicator. All to no avail. The person I spoke to said that I can pay at the same price return 5 pounds. And now they want a further 200 more, I had two big guys turn up at my door at 6am wanting to remove goods. CDER Group provides a full range of payment options, including 24 hour online and automated telephone facilities. I have cross the bridge couple of times before but paid them in time so this is my first time that I forgot to pay. The 14-day rule should apply as long as it was the first time you havent paid in that actual car. If so, you should be fine for both trips. The lady told me that because my sons vehicle had a bit on the back (usually called a pickup) that he should have paid more!!!!!!! we can found a tollbooth open, with no barriers and no charge, only in case of some strike or dismission, Plus, it provides information on the time and date of the crossing. Also people should be able to pay by post after the crossing made. Let us know and sorry I could not be of more help. I passed over, thinking of that. no barriers, no man at the tollbooths and I cant remember any sign over there Whats a PCN worth now? I paid the Dart Charge online after the midnight dateline but before receiving the penalty notice. If you are one of the people who paid twice, contact Highways England to let them know. and I was tranquil about. First of all the future crossing may never occur, and secondly they may only do so where there is an Advance Payment Agreement in place (see Regulation 6 of the A282 Trunk Road (Dartford-Thurrock Crossing Charging Scheme) Order 2013). Willing to admit my mistake, cause it was first time I crossed this bridge and I was quite surprised by the system they had. This system even by government standards is pathetic. I just got a fine for 105 for an offence 2 months a go. We forgot to pay immediately, as we had a very long journey the other side of the bridge but did pay when we remembered a week later. They told me that there was actually another fine outstanding for another journey that they hadnt issued yet but if I paid them the original fees over the phone, the matter would be cleared up. On the 16th of May 2015 i recieved a letter from them saying i hadnt paid and as it was my first offence would only charge me 2.50. Today I got to my car after work, My front tyre appeared luminous yellow instead of black. They have prepared scripts to cut you down when they are speaking to you. So the money has been taken. By removing the direct pay isnt it a way of making more money by charging driver peneltey charges because they know people will forget specially if you are a visitor . Ive got exactly same problem on 2.10.2015 received letter with two pieces of paper and envelope one with pcn dated 14/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. There were a number of road work signs and some divertions but no blue signs. I was on a family holiday and we had not realised about the new system. I think they have 56 days to make a decision. Motorists must pay a fee to use the tunnel, although exemptions exist. If you treat people like this and do you expect them to treat others!! https://www.gov.uk/make-a-freedom-of-information-request Find your local Trading Standards office here. Apart from that, I believe from these notes that there should be 14 day grace period to pay the original fee but therte is no mention of this option on either demand. I would rather pay double for my mistake (or your mistake) is hard to say who the error, we of the continent how do we know that you have to pay a toll if there are no clear signs or warning lights. They advised me on how to appeal and gave me everything I needed to make an airtight defence. We tried to pay morning of 28th Feb for both crossings online but must have done it wrong as no payment taken. If you are currently exempt from paying the charge, that will still be the case. In the PCN, it simply asks to pay 35 (within 14 days) plus 2.50 Road user charge. Add a copy of your payment (email if online or scan it/take phone piccie and save first) in the next box and write a quick blurb to say it was paid. Saluti, I live in Scotland and was unaware of any toll crossing charge at Dartford. Dont know if it is worth paying for it online? pathetic service ! I frankly cant be bothered with using the crossing again even if I do succeed in appealing, its about the same length of journey round the M25 if I go north or south, and I cant for one second believe the toll booths were removed to alleviate congestion considering everyone still has to pay the 2.50 charge, plus a huge number of people a lot being occasional users must be getting fined for getting it wrong. They have asked I pay another 5 or they will charge me the fine of 70 if I delay (aka appeal). I telephoned the Dartford Tunnel to be told I had not paid enough for a return journey and that I still had to pay for the return trip. no govt money the crossing generates a massive 75m plus per annum. I would also hope that you will not get charged both because of your day and the time being just two minutes late which could easily be down to the payment system being slow. From my experience to date: Youre not alone if you paid the London Congestion Charge by mistake. But midnight the next day is far too tight if one is, for example, going on holiday and has no online access whilst there. On the 24th June 2019 I received a Penalty Charge Notice from Dart Charge, including the bold, all caps text 'DO NOT IGNORE'. Hi Gary, Yes, you should be okay as it is as you say the first offence of forgetting to pay. Full name (Witness) Address Postcode The above named witness, declares that: Tick all boxes that apply to you. Hi Folks, I got the penalty but the problem is that is already second letter with 105 fine. We all share your frustration on this one. Its this confusion that is costing motorists cash and helping unofficial websites profit from desperate motorists attempting to beat the payment deadline without the correct information readily available. What should I do? :( Thank you. I shrugged it off and assumed there must be some mistake because I KNOW I had the toll covered. Because Im an honest person, I preferred to pay with that money I would willingly climbed on the London Eye with the whole family and my daughter and I gave up because London is expensive for an Italian, it annoys me very much have you got that money for a tunnel, I know that now is the next time rather than go through the tunnel spend twice as fuel. Increased to 105.00 if not paid within 28 days. PO BOX 842 Very dodgy the way this business is run, pure money making outfit trying to scam honest people. Does anyone know whether the 14 day first offence payment extension is still active since I missed payment for a return trip earlier in the week and only remembered 3 days later? Couldnt they have left 1 booth open for all those drivers who dont waste half their life figuring out how to pay ridiculous toll charges in their chosen holiday destination? can someone please if I should just wait or call them? Or they forget to pay on time which results in a penalty charge. Please contact the DVLA to confirm if your vehicle is exempt. Returning from two months abroad I saw no information signs and (stupidly) assumed that the barriers were open due to weight of traffic. There were no visible signs and no toll booths so how could anyone possibly know that there was a toll to pay? If convicted, he faces 30 years to life in prison. Plus, make sure you get an official receipt for the payment. The amount they have demanded in this case therefore exceeds what they are entitled to demand. At least they were civil. The number of visits made to Birmingham's tips would have hit 750,000 in 2022 - if only everyone who had booked a place had bothered to turn up. You say that you moved house in May 2020, and updated the V5 then. This could leave them open to fines because it has been reported that the smartphone-based payment system cannot handle foreign credit cards. My company has been insured at Lloyds for over 10 years at approx $2MM premium a year, we have never had a loss. You have no alternative to spending time having these charges cancelled, otherwise you could end up with a CCJ that would be hard to clear even though you are not at fault. I just assumed that as there were no booths that theyd finally seen sense and dropped the charge. the mail services goes slowly, and they were in late with the deliveries. The first time I did have access to WiFi was after the payment deadline. Decision: Pay both ways: It might sound obvious, but dont forget that payment is due for each crossing you make both on your outward and return journey. Was it the first offence? This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. As we have very often in our country the toll booths are open when the traffic is to dense, which we believed was here the case too. Complete the document Answer a few questions and your document is created automatically. 'The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an . Christmas night Ive crossed dartford and forgot to pay the charge.
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